2 comments
1.0

Website designed to mimic hotel site. If you try to cancel, they give you a run-round and bogus information.

You think you're clear; turns out the hotel has no records, and Getaroom claims you violated their cancellation policy. Thank God for American Express!

User's recommendation: Avoid.

Location: New York, New York

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#2030713

We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

#2034470
@Getaroom.com

Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from the customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

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