New Reviewer
3 comments
1.0

Called to change reservations said hotel wouldnt let them when policy clearly shows they can, said they called front desk of hotel and asked there was no front desk all remote from India. Was on hold for 30 mins two times.

Charged an extra 150. On 350.

Charge said it was taxes but it wasnt. Do not use this company ever.!

User's recommendation: Run away.

Monetary Loss: $100.

Preferred solution: Price reduction.

Getaroom Cons: Lying terrible service.

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#1998261

Tina, Great news-Your refund has been processed! An email has been sent to you directly detailing this information.

We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on PissedConsumer.com with your positive resolution, or remove them.

On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. Sincerely, Getaroom

#1998258

Tina, Great news-Your refund has been processed! An email has been sent to you directly detailing this information.

We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them.

On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. Sincerely, Getaroom

#1997538

Tina, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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