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1.0

booked a room for a funeral and when I got the final total of the bill it was way more because of the tacked on fees and charges. Immediately cancelled the rooms and was informed it was a non-refundable charge per the hotel policy.

Called the hotel and found this was not their policy.

I just got off the phone with one of your reps who stated he called the hotel as well and was told it was their policy as well which is a lie since I spoke with them myself. I am not ok with a company stealing my money from me and unless I hear back from you I will be contacting the Us Government fraud department as there are several reviews stating the same thing and contacting an attoney(brother) to get this issuw resovled a a

User's recommendation: stay the *** away from here and always call the hotel directly.

Monetary Loss: $381.

Preferred solution: Full refund.

Getaroom Pros: That i have learned a lesson about deceptive reservation ads, I learned to call hotels directly - never use a travel site.

Getaroom Cons: I thought it was the days inn reservation department robbed me.

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#2036075

Teri, Our records indicate you filed a dispute with your credit card company. Please be advised, once you proceeded to dispute this charge with your financial institution, our Service Team is unable to assist with regards to any possibility of refund or resolution for this booking until the dispute has been concluded. Sincerely, Consumer Relations Getaroom.com

#2035179

Teri, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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