New Reviewer

Went to check in and the rooms looked nothing like the pictures. I called their phone and they kept putting me on hold.

We decided not to check in and they charged me anyway. They told me it was non refundable.

User's recommendation: Do not use this company.

Monetary Loss: $149.

Preferred solution: Full refund.

Getaroom Pros: Deceitful practices.

Getaroom Cons: Overpaying for a room, Zero customer service.

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We apologize you feel this way. As you can see with all our customers' reviews, our Service Resolutions Team reviews each case and attempts to assist further if possible.

However, if you do not provide your booking number, that cannot be done.

If you would like for us to assist further please respond with your booking reference number. Thank you, Getaroom


Good morning, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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