Mauricio V Beu

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Verified Reviewer

The company is a scam

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I live in Mexico, never booked anything with them and got a charge in my credit card for $311.30 US Dollars. I browsed the internet and found that many people is being wrongfully charged by Getaroom. Most people didn't even realized the reservations were made through this website. In my case, I did no reservation at all.
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Loss:
$311
Cons:
  • Charge you improperly

Preferred solution: Full refund

User's recommendation: Avoid this fraudulent business

Elaine G Fnp

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Charged a cancellation fee on a reservation made by mistake. The hotel charged me nothing and waived the cancellation fee but getaroom.com charged me for the night’s stay.

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Charged a cancellation fee on a reservation made by mistake. The hotel charged me nothing and...
Original review Mar 20, 2023
We were on the road, it was late, and I hurriedly made a reservation for a hotel in Mt Pleasant, TX. Unfortunately instead of the hotel chain website popping up on Google, getaroom.com did. But instead of Mt Pleasant, TX, I was booked into the same hotel chain in Mt Pleasant, MI. I called the hotel in Michigan and they kindly cancelled the reservation and waived the cancellation fee. But get a room.com charged me for the nights stay and refused to refund my money. I literally tried to cancel within an hour of making this reservation.
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Loss:
$182
Cons:
  • Horrible customer relations

Preferred solution: Full refund

User's recommendation: Never ever use getaroom.com

Karena B Rqg

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Verified Reviewer

No refund or switching hotels or dates allowed

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Getaroom - No refund or switching hotels or dates allowed
Contacted guestreservations.com which operates under getaroom. Customer service not helpful at all. Indoor pool out of commission and not disclosed on guestreservations.com. We found out 24 hrs prior to the check in date. The hotel itself was fine with canceling but guestreservations.com was not fine with it and said they could cancel but we would be a charged a fee. The fee...wait for it...the full cost of the 2 day reservation which was $261! SCAM! Call hotels directly
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Loss:
$261
Pros:
  • Convenient to book
Cons:
  • Unable to change anything or get resolution

Preferred solution: Full refund

User's recommendation: Absolutely not!

Monique R Caq

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Scammed

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Getaroom - Scammed
I booked a hotel stay at the Wingate by Wyndham on their website for less than 200.00. Only to find out that they have a lookalike site and charged me 300.00 after the fact with no refunds. After I realized I had been scammed, within 5 minutes, I called to cancel. They wouldn't. I called my bank and started a charge back to which they rebutted and sent my bank a screenshot of their cancelation policy! This should be illegal and they win with my money!
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Loss:
$282
Cons:
  • Scam company

Preferred solution: Full refund

User's recommendation: Be very careful when booking online and make sure you aren't rerouted or on a fake site.

Anonymous
map-marker Lubbock, Texas

Sam artists! BUYER BEWARE

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They will take your money and not give a refund. They prey upon people booking direct with the hotel!
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User's recommendation: Beware! SCAM

Mackenzie B Ysp

Stole my money

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Updated by user Feb 28, 2023

have got no help or a refund , can’t call because my “number” and information isn’t in their system for me to talk to a representative but they still proceed to steal money from me and not even allow me to have access for a room reservation.

Original review Feb 28, 2023
you guys took $133 and i was unable to get a room there was no reservation in my name , phone number so i had to pay through the hotel itself , that is ridiculous. i would like my refund!it said i didnt have enough funds for the reservation to go through but you guys still proceeded to take my money out of my account . this is insane!!
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Loss:
$134

Preferred solution: Full refund

Resolved
Gigi L Qbw

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Verified Reviewer

Resolved: It's a scam why they're still in business.

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Updated by user Mar 23, 2023

Company fixed the issue and I have been provided with full refund.

Original review Feb 21, 2023
They did not tell you ahead of time that there is a huge extra service charge. They auto charged to your credit card.
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Cons:
  • Loose money

Preferred solution: Full refund

User's recommendation: Stay Away

Edward M Izf

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Verified Reviewer

Website booked in wrong state

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Website redirected me to a hotel by the same name in a city with the same name, but in the wrong state. When I realized the state abreviation was wrong and tried to cancel I was told it could not be cancelled or refunded even though their website redirected my request
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Loss:
$139
Cons:
  • Poor website redirect algorithm

Preferred solution: Full refund

User's recommendation: Book directly your hotel of choice. Do NOT use getaroom.com

Maira S Ach

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Verified Reviewer

They have been awful to deal with over a reservation that was erroneously made.

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Original review Feb 16, 2023
I entered the wrong dates when I made a booking with them, and called within minutes to ask them to adjust the dates. They told me tough luck and I have been disputing with them and Amex ever since. It is outrageous that they would hold someone hostage like this - they are about taking your money and offering no customer service. An honest mistake meant nothing to them! I wasnt even looking for a refund - just to adjust the dates to the accurate ones. Even the hotel was helpful. So frustrating!
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Loss:
$2
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Stay away!!!

Anonymous
map-marker Maxwell, Iowa

SCAM ARTIST

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SCAM, DON'T FALL FOR IT. RUN AWAY BEFORE THEY GET YOU. Run, run don't look back. They will tell you that you wont be charged until you check in BULL ***
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User's recommendation: RUN

Helga R

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| map-marker Culpeper, Virginia

Reserved two rooms at a price listed as $161 per room at the Marriott Residence Hotel in Delray Beach, FL

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Getaroom - Reserved two rooms at a price listed as $161 per room at the Marriott Residence Hotel...

By the time the final bill showed up it was $249 per room. This was not revealed until you accepted the initial order.

I realize there are fees for tax, etc., but this fee was exorbitant. It ended up being an additional fee of almost $90 per room. On top of that there was a mixup with the reservations.. One of the rooms did not show up when we checked in at the hotel.

So the hotel booked the second room for $149 plus fee, which came to $161 and change. After a great deal of hassle and numerous phone calls, CCi did refund the $249.

This took place at the end of November. I do not have the original invoice, but I do have the return credit on my Capital One bill, which i will post with you.

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User's recommendation: Don't use CCI Resrervations unless you are prepared to pay heavy fees.

Melissa B Pth

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Verified Buyer

Poor Customer Service!! Never book again.

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Getaroom - Poor Customer Service!! Never book again.
I booked 2 nights at Hampton Inn through getaroom for daughter's VB tournament. When she tested positive for COVID 4 days before tourney, I called to cancel & CSR said I had to send proof that she was positive or they would not give me a refund. I thought this was incredibly rude & and inconsiderate. Will NEVER EVER book through this 3rd party again.
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Loss:
$656
Cons:
  • Cannot receive refund from getaroom no matter what the reason
  • Poor customer service

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS BOOKING SITE - getaroom.com

ServesUs R

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Scammed and screwed

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Getaroom - Scammed and screwed
Getaroom - Scammed and screwed - Image 2

absolutely disgusting. I accidentally booked a hotel reservation and called ASAP for a refund.

they said there was noting they could do and they'd "transfer me to a supervisor" only to hang up on me. TOTAL scam. and all these reviews that have replies from the company aren't truly getting any help or resolutions. Get A Room just replies to the reviews to cover their *** and act like they're helping people who have been screwed over by then, when in reality they're not.

Also, the customer service call center just screams scam, you can hear a bunch of agents in the background reading off of the same script saying the same thing which is that they can't do anything to help. Such absolute SICKNESS to take advantage of people like that especially those of us that don't have a lot of money. Get A Room will take pleasure in using you, lying to you, and doing nothing to fix it...

it was clearly always their intention to hurt you financially. Disgusting.

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Loss:
$154
Cons:
  • Ignored
  • Financially abused
  • You get scammed

Preferred solution: Full refund

User's recommendation: run. they're SICK

Colleen R Oda

TERRIBLE COMPANY

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Their NO refund policy is BS!! Their prices we not better than others. I had thought I was calling the place directly, when I found out it wasn't direct, I was then pressured to purchase, had regrets immediately, it just didn't feel right. I called the very next day, but wouldn't let me cancel.
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Loss:
$598
Cons:
  • No cancelations
  • High pressure sales

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY! SCAMMERS!

Doc S Ujv
map-marker Phoenix, Arizona

Obtain bill from hotel stay this is my fifth call regarding this matter

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Getarroom refused to give me a copy of the final bill with the hotel charges and their fees and charges. A hotel has an agreement with these agencies not to provide a final bill.
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User's recommendation: If you're making a room reservation with a hotel or motel make it directly with that site.