Getaroom
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHIDDEN FEES
- Hidden fees - no cancellation allowed
Preferred solution: Full refund
User's recommendation: DO NO USE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeceptive Booking Practices
On August 3, 2023, I booked a room at The Beeman Hotel in Dallas, TX on behalf of an executive. The reservation was made online on what fully appeared to be the hotel's direct website.
It was not until August 11, when I called the hotel to modify the reservation, that we became aware that the reservation was not made through the hotel. It was made to a third party; a third party to which we did not have a name. We had no idea who took our money. Upon learning this, I called the number listed on the email confirmation and after much prying and back & forth with the representative was I able to learn that "Getaroom.com" was behind the deceptive and quite frankly fraudulent booking practices.
After over 15 mins of discussion, I asked to speak to a supervisor. After holding for another 18 minutes I was ultimately disconnected. I called again and was put on hold with no greeting or acknowledgment that the call had been picked up.
I called a third time and was told that I was unable to be connected to a supervisor that that time because she was busy with an influx of calls - not surprised at all! I ultimately canceled the reservation with penalty (no refund) and requested the matter be escalated and hopefully get a refund.
After taking a closer look at the website used to book the reservation it became evident that Getaroom.com hides behind the name of "Guest Reservations" where the URL reads www.guestreservations.com/[name of hotel] which under any reasonable standard could not be called anything less than deceptive.
Preferred solution: Full refund
User's recommendation: Call hotel directly by phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about invoice
Preferred solution: Full refund
User's recommendation: DO NOT BOOK OVER GETAROOM!!!
To cancel a room I didn't stay inn
User's recommendation: I will not stay with Hampton inn if possible and will tell my friends as well
TERRIBLE customer service TERRIBLE resolution if an issue arises with your hotel DON'T USE GETAROOM.COM
I was searching for a hotel via Kayak.com and ended up booking THE RAMADA BY WYNDHAM in National City, CA. Unknowingly, I was redirected to getaroom.com.
I didn't realize I was booking my room through them until I received my email confirmation. They are the WORSE company to deal with. The room we booked was so ROACH infested we could not stay the night there. I was able to get management at the roach motel promise me a full refund but they could not because I booked through Getaroom.com.
Getaroom.com did not agree to give the full refund, only a partial refund. I DO NOT RECOMMEND USING GETAROOM.COM. They will not help you if a problem arises with your hotel. Instead they will say you agreed to their "terms and conditions" at the time of booking.
TERRIBLE COMPANY to deal with.
I spent hours on the phone with them. Supervisors there are no help either.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
- Did not know i was using
User's recommendation: NEVER BOOK WITH HAMPTON OR HILTON ONLINE.
Aggressive site
User's recommendation: Don’t EVER use this site. A full on SCAM
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed and screwed
absolutely disgusting. I accidentally booked a hotel reservation and called ASAP for a refund.
they said there was noting they could do and they'd "transfer me to a supervisor" only to hang up on me. TOTAL scam. and all these reviews that have replies from the company aren't truly getting any help or resolutions. Get A Room just replies to the reviews to cover their *** and act like they're helping people who have been screwed over by then, when in reality they're not.
Also, the customer service call center just screams scam, you can hear a bunch of agents in the background reading off of the same script saying the same thing which is that they can't do anything to help. Such absolute SICKNESS to take advantage of people like that especially those of us that don't have a lot of money. Get A Room will take pleasure in using you, lying to you, and doing nothing to fix it...
it was clearly always their intention to hurt you financially. Disgusting.
- Financially abused
- Money stolen
- You get scammed
Preferred solution: Full refund
User's recommendation: run. they're SICK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo refund or switching hotels or dates allowed
- Convenient to book
- Unable to change anything or get resolution
Preferred solution: Full refund
User's recommendation: Absolutely not!
They are scammers
- Thieves
- Scammers
Preferred solution: Full refund
User's recommendation: NEVER!!! NEVER!! Use this company. At the first sign that you are in their website, get off immediately!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam! Stay away!
- Les to believe you are on actual hotel site
- Makes you think you are on actual hotel site
- Deceptive non mentioned fees
Preferred solution: Full refund
User's recommendation: Stay away from this site and be aware that you are led to it without realizing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of upcoming booking : A by Adina: Rebecca Massey : HBD-884385-***-*462853
nHI. IT'S BEEN A DISASTER FROM START TO FINISH.
DO NOT DEAL WITH THESE PEOPLE. THEY OFFER CANCELLATION UPTO 24 HRS BEFORE BUT:
- no confirmation email was sent to me so I can't access the details to cancel
- they took nearly $600 dollars more from my credit card - why?
- I couldn't find any details of them on line - how to cancel
- the hotel can't cancel for me - it has to be through getaroom
- I have emailed them (they say 24/7) but no reply
- I have to pay $2 to get to a specialised tech helper to help me resolve my issue (no issue - just need to cancel)
- 24 mins on hold to USA to try and talk to them.
Lucky my husband is a lawyer and we will be suing them if we don't get to be able to cancel before the 24 hours. I have honestly never written a review - let alone a bad one - in my whole life.
Hours of precious time trying to resolve. I hope they get back to me so I can say something good in the end.
Preferred solution: Cancellation of booking and refund.
User's recommendation: never ever use this site.
Scammed. They are horrible!!!
I have a particular hotel where I like to stay when in Nashville, TN. I googled the name of the hotel.
I thought I was on an official website. I entered the necessary information including my credit card info. The next thing I know is I got a message that my reservation was pre-paid and there are no refunds. I've stayed with this hotel chain for years and I am familiar with their cancellation policies.
Some hotels give the option of saving a little money by pre-paying but I never choose that option because my travel plans change sometimes. I called them to cancel and get a refund and the employee was very rude in denying me a refund. He told me that the cancellation and no refund policy is in the fine print. They offered to cancel but they wouldn't refund me.
They disguise their site to look an official site and don't provide any visible warning of their cancellation and no refund policy. Despicable!!!
User's recommendation: Be careful. Make sure you're on an official site.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refusing to give me a refund after confirmation that I would get one.
Company fixed the issue and I have been provided with full refund. I finally got my refund, but it was only because I used Pissed Consumer.
I don't know what kind of pull you have, but it worked. Nothing else I tried worked. If you use getaroom.com be aware that getting a refund is like pulling teeth, and you cannot cancel without being charged anyway.
Even if you just make a mistake and need to change the date, etc. I will call the front desk of hotels from now on..
Cancelled and resubmitted correct information. They considered it a cancellation even though I explained it was an error correction. They are terrible to work with. Several company names under a parent company.
I ended up with bookaroom.com trying to settle this. They gave one refund, but are delaying the other. I have placed many phone calls and submitted many emails, but get no answers. They still owe me $425.
I have filed a complaint with my credit card company, and they are "investigating it". They are not helping either. So I will be talking face to face to a bank manger tomorrow to get this settled. These booking companies are scammers.
Check out the government agency Federal Trade Commission. Lots of complaints about them. Even some filed lawsuits.
*****update****
I finally got my refund, but it was only because I used Pissed Consumer. I don't know what kind of pull you have, but it worked.
Nothing else I tried worked. If you use getaroom.com be aware that getting a refund is like pulling teeth, and you cannot cancel without being charged anyway. Even if you just make a mistake and need to change the date, etc. I will call the front desk of hotels from now on.
I finally got my refund, but it was only because I used Pissed Consumer.
I don't know what kind of pull you have, but it worked. Nothing else I tried worked. If you use getaroom.com be aware that getting a refund is like pulling teeth, and you cannot cancel without being charged anyway.
Even if you just make a mistake and need to change the date, etc. I will call the front desk of hotels from now on.
- Will not give refunds or return calls or emails
Preferred solution: Full refund
User's recommendation: Call the front desk of hotels/motels for reservations. By pass third party reservation companies.
SCAM!
User's recommendation: Avoid!!
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Rebecca, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with a positive resolution of a full refund.
Thank you. Sincerely, Getaroom
Rebecca, We do apologize for this experience. A Customer Service Resolution Specialist will review your case and reach out to you.
At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible.
Our goal with your PissedConsumer review is to promptly work for your satisfaction, resulting in your improving the star rating. Thank you, Getaroom
This Get-A Room site is a complete scam!!! Excessive charges that are not disclosed and when you try to cancel in advance they say it is not cancelable. Should be shut down!!!!