Margaret B Jke

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Verified Reviewer

HIDDEN FEES

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Was online booking a room at the Hilton Garden Inn at the Ottawa Airport. Rate was $169.00 per night. When I got my confirmation email the charge to my credit card was $270.00. $95.00 in fees and additional charges. This is not acceptable. No resolution when talking to customer service. Hidden fees - beware. When I go to the GetARoom.com page and try to book this hotel - it is $125/night with $21.00 in additional fees. Granted this is USD which would convert to $198.00/night not $270.00 NEVER EVER USE THIS COMPANY!
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Loss:
$270
Cons:
  • Hidden fees - no cancellation allowed

Preferred solution: Full refund

User's recommendation: DO NO USE!

Edith L Uok

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Verified Reviewer

Deceptive Booking Practices

On August 3, 2023, I booked a room at The Beeman Hotel in Dallas, TX on behalf of an executive. The reservation was made online on what fully appeared to be the hotel's direct website.

It was not until August 11, when I called the hotel to modify the reservation, that we became aware that the reservation was not made through the hotel. It was made to a third party; a third party to which we did not have a name. We had no idea who took our money. Upon learning this, I called the number listed on the email confirmation and after much prying and back & forth with the representative was I able to learn that "Getaroom.com" was behind the deceptive and quite frankly fraudulent booking practices.

After over 15 mins of discussion, I asked to speak to a supervisor. After holding for another 18 minutes I was ultimately disconnected. I called again and was put on hold with no greeting or acknowledgment that the call had been picked up.

I called a third time and was told that I was unable to be connected to a supervisor that that time because she was busy with an influx of calls - not surprised at all! I ultimately canceled the reservation with penalty (no refund) and requested the matter be escalated and hopefully get a refund.

After taking a closer look at the website used to book the reservation it became evident that Getaroom.com hides behind the name of "Guest Reservations" where the URL reads www.guestreservations.com/[name of hotel] which under any reasonable standard could not be called anything less than deceptive.

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Loss:
$542

Preferred solution: Full refund

User's recommendation: Call hotel directly by phone.

Thomas C Cfw

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Verified Reviewer

Question about invoice

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I have booked the Hilton in Jupiter, Florida and you instantly charged me 1.760,18. The invoice from the hotel is 1.293,94. So I have paid 466,24 to much and I cannot claim the 1.760,18 from my employer, because I only have an invoice about 1.293,94
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Loss:
$466

Preferred solution: Full refund

User's recommendation: DO NOT BOOK OVER GETAROOM!!!

Anonymous
map-marker Ennis, Texas

To cancel a room I didn't stay inn

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I havent got reimbursed for the room I didnt use even though Hampton inn knows I only used one room but hotel . Com charged me for 2 rooms
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User's recommendation: I will not stay with Hampton inn if possible and will tell my friends as well

Anonymous
map-marker Los Angeles, California

TERRIBLE customer service TERRIBLE resolution if an issue arises with your hotel DON'T USE GETAROOM.COM

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I was searching for a hotel via Kayak.com and ended up booking THE RAMADA BY WYNDHAM in National City, CA. Unknowingly, I was redirected to getaroom.com.

I didn't realize I was booking my room through them until I received my email confirmation. They are the WORSE company to deal with. The room we booked was so ROACH infested we could not stay the night there. I was able to get management at the roach motel promise me a full refund but they could not because I booked through Getaroom.com.

Getaroom.com did not agree to give the full refund, only a partial refund. I DO NOT RECOMMEND USING GETAROOM.COM. They will not help you if a problem arises with your hotel. Instead they will say you agreed to their "terms and conditions" at the time of booking.

TERRIBLE COMPANY to deal with.

I spent hours on the phone with them. Supervisors there are no help either.

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Leitha G

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Verified Reviewer

Cancellation

I made a reservation thinking i was on hampton inn website. i called hampton inn to cancel and was told I had book thru a third party I cancelled thru my e-mail confirmation within 30 minutes. I am now being told, no refund. I am so upset, my husband has cancer, we just found he needs to go for another MRI, I can't leave him and now out over $300.00. I was told I need a doctor's note. My husband does not need this stress. Cancellation #439647**** case #0403****
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Cons:
  • Did not know i was using

User's recommendation: NEVER BOOK WITH HAMPTON OR HILTON ONLINE.

Anonymous
map-marker Malta, Idaho

Aggressive site

What a fraudulent business /scam this operation isFrom here on I will NEVER book a hotel on line Ever againI have never encountered such an aggressive site. How you sleep at night scamming customers like thisYou should be prosecuted
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User's recommendation: Don’t EVER use this site. A full on SCAM

ServesUs R

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Verified Buyer
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Verified Reviewer

Scammed and screwed

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Getaroom - Scammed and screwed
Getaroom - Scammed and screwed - Image 2

absolutely disgusting. I accidentally booked a hotel reservation and called ASAP for a refund.

they said there was noting they could do and they'd "transfer me to a supervisor" only to hang up on me. TOTAL scam. and all these reviews that have replies from the company aren't truly getting any help or resolutions. Get A Room just replies to the reviews to cover their *** and act like they're helping people who have been screwed over by then, when in reality they're not.

Also, the customer service call center just screams scam, you can hear a bunch of agents in the background reading off of the same script saying the same thing which is that they can't do anything to help. Such absolute SICKNESS to take advantage of people like that especially those of us that don't have a lot of money. Get A Room will take pleasure in using you, lying to you, and doing nothing to fix it...

it was clearly always their intention to hurt you financially. Disgusting.

View full review
Loss:
$154
Cons:
  • Financially abused
  • Money stolen
  • You get scammed

Preferred solution: Full refund

User's recommendation: run. they're SICK

Karena B Rqg

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Verified Reviewer

No refund or switching hotels or dates allowed

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Getaroom - No refund or switching hotels or dates allowed
Contacted guestreservations.com which operates under getaroom. Customer service not helpful at all. Indoor pool out of commission and not disclosed on guestreservations.com. We found out 24 hrs prior to the check in date. The hotel itself was fine with canceling but guestreservations.com was not fine with it and said they could cancel but we would be a charged a fee. The fee...wait for it...the full cost of the 2 day reservation which was $261! SCAM! Call hotels directly
View full review
Loss:
$261
Pros:
  • Convenient to book
Cons:
  • Unable to change anything or get resolution

Preferred solution: Full refund

User's recommendation: Absolutely not!

Cindy L Vll

They are scammers

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I got charged $852.00 for a room that was suppose to be $537.00. I didnt complete the reservation when I saw the fees. I got charged anyway, even though I NEVER confirmed the booking. They refuse to give a refund on what they stoled from me. I called immediately and the lady refused to let me talk to the owner/manager so I could try to resolve this issue. NEVER book with these thieves. I went to the hotel website and these are the horrible people I got. I am in the process of doing a chargeback now.
View full review
Loss:
$852
Cons:
  • Thieves
  • Scammers

Preferred solution: Full refund

User's recommendation: NEVER!!! NEVER!! Use this company. At the first sign that you are in their website, get off immediately!!

Leodan Gyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam! Stay away!

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Scam! Did not know I was on this site. Thought I was on the Aloft Delray site. Thought I was checking prices and the next thing I know I have a non-refundable, no cancellation reservation of $616.37 FOR ONE NIGHT! Billed to my AmEx. I am fighting this and if need be will involve a lawyer and/or the NJ Attorney General office.
View full review
Loss:
$616
Cons:
  • Les to believe you are on actual hotel site
  • Makes you think you are on actual hotel site
  • Deceptive non mentioned fees

Preferred solution: Full refund

User's recommendation: Stay away from this site and be aware that you are led to it without realizing

Rebecca M Vke

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Verified Reviewer

Cancellation of upcoming booking : A by Adina: Rebecca Massey : HBD-884385-***-*462853

nHI. IT'S BEEN A DISASTER FROM START TO FINISH.

DO NOT DEAL WITH THESE PEOPLE. THEY OFFER CANCELLATION UPTO 24 HRS BEFORE BUT:

- no confirmation email was sent to me so I can't access the details to cancel

- they took nearly $600 dollars more from my credit card - why?

- I couldn't find any details of them on line - how to cancel

- the hotel can't cancel for me - it has to be through getaroom

- I have emailed them (they say 24/7) but no reply

- I have to pay $2 to get to a specialised tech helper to help me resolve my issue (no issue - just need to cancel)

- 24 mins on hold to USA to try and talk to them.

Lucky my husband is a lawyer and we will be suing them if we don't get to be able to cancel before the 24 hours. I have honestly never written a review - let alone a bad one - in my whole life.

Hours of precious time trying to resolve. I hope they get back to me so I can say something good in the end.

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Preferred solution: Cancellation of booking and refund.

User's recommendation: never ever use this site.

3 comments
Getaroom.com

Rebecca, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with a positive resolution of a full refund.

Thank you. Sincerely, Getaroom

Getaroom.com

Rebecca, We do apologize for this experience. A Customer Service Resolution Specialist will review your case and reach out to you.

At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible.

Our goal with your PissedConsumer review is to promptly work for your satisfaction, resulting in your improving the star rating. Thank you, Getaroom

Guest
reply icon Replying to comment of Getaroom.com

This Get-A Room site is a complete scam!!! Excessive charges that are not disclosed and when you try to cancel in advance they say it is not cancelable. Should be shut down!!!!

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Anonymous
map-marker Chicago, Illinois

Scammed. They are horrible!!!

I have a particular hotel where I like to stay when in Nashville, TN. I googled the name of the hotel.

I thought I was on an official website. I entered the necessary information including my credit card info. The next thing I know is I got a message that my reservation was pre-paid and there are no refunds. I've stayed with this hotel chain for years and I am familiar with their cancellation policies.

Some hotels give the option of saving a little money by pre-paying but I never choose that option because my travel plans change sometimes. I called them to cancel and get a refund and the employee was very rude in denying me a refund. He told me that the cancellation and no refund policy is in the fine print. They offered to cancel but they wouldn't refund me.

They disguise their site to look an official site and don't provide any visible warning of their cancellation and no refund policy. Despicable!!!

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User's recommendation: Be careful. Make sure you're on an official site.

Featured
Linda H Cov

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Resolved: Refusing to give me a refund after confirmation that I would get one.

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Getaroom - Refusing to give me a refund after confirmation that I would get one.
Getaroom - Refusing to give me a refund after confirmation that I would get one. - Image 2
Getaroom - Refusing to give me a refund after confirmation that I would get one. - Image 3
Updated by user Jun 22, 2022

Company fixed the issue and I have been provided with full refund. I finally got my refund, but it was only because I used Pissed Consumer.

I don't know what kind of pull you have, but it worked. Nothing else I tried worked. If you use getaroom.com be aware that getting a refund is like pulling teeth, and you cannot cancel without being charged anyway.

Even if you just make a mistake and need to change the date, etc. I will call the front desk of hotels from now on..

Original review Jun 22, 2022
I Made an error on submitting online forms. No way to correct them other than cancelling and starting over.

Cancelled and resubmitted correct information. They considered it a cancellation even though I explained it was an error correction. They are terrible to work with. Several company names under a parent company.

I ended up with bookaroom.com trying to settle this. They gave one refund, but are delaying the other. I have placed many phone calls and submitted many emails, but get no answers. They still owe me $425.

I have filed a complaint with my credit card company, and they are "investigating it". They are not helping either. So I will be talking face to face to a bank manger tomorrow to get this settled. These booking companies are scammers.

Check out the government agency Federal Trade Commission. Lots of complaints about them. Even some filed lawsuits.
*****update****
I finally got my refund, but it was only because I used Pissed Consumer. I don't know what kind of pull you have, but it worked.

Nothing else I tried worked. If you use getaroom.com be aware that getting a refund is like pulling teeth, and you cannot cancel without being charged anyway. Even if you just make a mistake and need to change the date, etc. I will call the front desk of hotels from now on.
I finally got my refund, but it was only because I used Pissed Consumer.

I don't know what kind of pull you have, but it worked. Nothing else I tried worked. If you use getaroom.com be aware that getting a refund is like pulling teeth, and you cannot cancel without being charged anyway.

Even if you just make a mistake and need to change the date, etc. I will call the front desk of hotels from now on.
View full review
Loss:
$425
Cons:
  • Will not give refunds or return calls or emails

Preferred solution: Full refund

User's recommendation: Call the front desk of hotels/motels for reservations. By pass third party reservation companies.

7 comments
Getaroom.com

We do apologize for this experience. Please note a Customer Service Resolutions Specialist will review your case and reach out to you directly.

Thank you for your patience. Sincerely, Getaroom

Getaroom.com

We apologize for the negative experience with your booking and would like to try to assist further. Please provide us your booking number and someone will check into this for you.

Thank you. Getaroom

Guest
reply icon Replying to comment of Getaroom.com

Reservation of Itinerary No. R344683**** of Linda High Hello Linda High, Thank you for contacting ReservationDesk.com customer support regarding your reservation with Best Western Miner's Inn.

I am happy to inform you will receive a refund of $469.17, which excludes any non-refundable fees outlined in your reservation cancellation policy. Please be advised that it takes approximately 24 hours to process a refund, and 3 to 10 business days for your credit card provider to post this refund to your account. Should you need further assistance, please respond to this email and a member of our Escalations Team will take good care of you.

It was a pleasure assisting you with your request. Regards, ReservationDesk.com

Guest
reply icon Replying to comment of Getaroom.com

Reservation of Itinerary No. R344683**** of Linda High Hello Linda High, Thank you for contacting ReservationDesk.com customer support regarding your reservation with Best Western Miner's Inn.

I am happy to inform you will receive a refund of $469.17, which excludes any non-refundable fees outlined in your reservation cancellation policy. Please be advised that it takes approximately 24 hours to process a refund, and 3 to 10 business days for your credit card provider to post this refund to your account. Should you need further assistance, please respond to this email and a member of our Escalations Team will take good care of you.

It was a pleasure assisting you with your request. Regards, ReservationDesk.com

Getaroom.com
reply icon Replying to comment of Getaroom.com

Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

Guest
reply icon Replying to comment of Getaroom.com

I have already send several correspondence to you. I just sent this request and it came back with the same reply of several others I have received.....

"your case 0252**** : "Fwd: Reservation of Itinerary No.

R344683**** of Linda High" has been recorded. CM Case Management 2:33 PM Via noreply To linda.high8@***.net

Guest
reply icon Replying to comment of Getaroom.com

done

View more comments (6)
Alontae Nre
map-marker Plymouth, Plymouth

SCAM!

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Booked a room with CCI hotel reservations- when I went to the hotel the room hadnt been paid for - which meant that CCI had withheld the money. Fortunately my bank were able to refund the £608. Ive emailed countless times and email always returned. Also number is not in use! Beware when booking rooms!!
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User's recommendation: Avoid!!