Getaroom
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Randolph, Massachusetts
Bait and switch
I needed two rooms. When I called Jessica at Getaroom.com, she said that two were available for $149.55 each.
I was also paying for a room for a friend. After I paid for the first one, she started a transaction for the next one. But then she told me that the next room was now $210.
When I asked to cancel both, she said they were non-refundable. The cost of the room at the hotel was $50 cheaper than using this website.
User's recommendation: When you call a hotel make sure its the front desk to make a reservation n
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This has got to be the worst website to use,not only did they give me wrong info for reservation,but charged my grandma 454.00 for a 2 night stay when was quoted 308.00
Booked a 2 night stay quoted 308 ,booked with jackoffs at get a room 2 days later my debit is charged 454,customer service sucks,got reservation wrong ,truly not worth the frustration
Preferred solution: Price reduction
User's recommendation: RUN!!!DONT BOOK WITH GET A ROOM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Promises refund, which is a complete lie. Customer support is BS.
The entire company is built upon draining you of time and energy, just so that you, hopefully for them, will give up. I will never let this go, and I encourage anyone else who is unfortunate to stay as far away as you possibly can.
- Everything and anything is a con
Preferred solution: Full refund
User's recommendation: Turn 180 the other way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I would like to cancel a booking for 25/5/24 at...
I would like to cancel a booking for 25/5/24 at Sunderland Holiday Inn. My reservation # R491742****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fredrikstad, Viken
Reservation Cancellation = no refund
Cancelled reservation, was assured that money would be refunded. It's just BS all the time just to drag the time out. No help whatsoever.
User's recommendation: Stay as far away as you possibly can from these scammers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scammed while searching for hotels on Google Maps
I was searching for a hotel on Google Maps and clicked on a link which I thought was Priceline. I clicked the link which listed the price of $94 for one night.
Entered my payment info and clicked submit. I should have figured something was wrong when it didn't give me a total.
I immediately received notice from my card that I was charged $304. I looked on the email confirmation which said I had booked two nights. I immediately called the number on my email confirmation and asked to change it back to one night.
They said the policy states "no refunds" and refused to make any comprises.
The confirmation statement also lists a $91.84 "Tax recovery charges & service fees".
(Have you ever experienced a hotel Tax at 50%?)
NOTE: the email confirmation came from "hotelvalues.com" while the hotel personal said the reservation came from "getaroom.com".
I recommend contacting the hotel, let them know what happened, and suggest that they stop doing business with them. Also, keep the receipt from the hotel and contest the charge with your bank (credit card issuer), and submit a report directly to Visa or Mastercard corporations.
I suggest filing a complaint with the FBI at "complaint.ic3.gov" (note: "www." is not needed)
- Scam company
Preferred solution: Price reduction
User's recommendation: Don't click links on Google Maps
Scammed
These people should be ashamed of themselves!!! Very misleading, I thought that I was booking with Holiday Inn directly.
- Wont refund or give me the room stay
Preferred solution: Full refund
User's recommendation: just call the hotel directly, dont book online!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Every possible address and phone number given on the websites, could not get thru to them. Very dissapointed. Try chatting with customer Service, being ask to Fill a form with a fee
Book a room with free cancellation, yet I am being charged even though I've cancelled my booking immediately. The reason I cancelled was because the price completely changed from what was originally booked when it came to the final payment.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
How the *** do I speak to someone at this place?...
How the *** do I speak to someone at this place? The 3578 number is all automated with no option to speak with a real person if you don't know the information.
I didn't even know I booked through this company.
Called the hotel to cancel my room. Still got charged.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denpasar, Bali
Cancellation
Money deducted without entering OTP and the hotel booking got confirmed also had hidden charges. Worst experience don't use please.
User's recommendation: Never
Alameda, California
Scammers
Such a scam. They mask their website to look like the actual hotel then dont disclose the fees even after the purchase.
It just says taxes and fees. They charged 50% of the total stay!!! I cancelled then rebooked with the hotel and saved a ton of money.
They kept me on hold for 20 minutes to cancel. ***
User's recommendation: Watch for the scam of masking the hotels website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cumbernauld, North Lanarkshire
Cancellation
I inadvertently texted a mistake in my email address and also the booking has been done for 2 people instead of 1. That is Thora Barron, if the change is made for Travel Lodge, 9 Bridge Street, Aberdeen I will be very happy.
I do not have a booking reference or information about dates and suitable arrival and departure times. All required for me to enjoy my trip.
I have tried many times to phone you but it is always engaged.
Booked one night charged for two
I was searching for a hotel on Google Maps and clicked on a link which I thought was Priceline. I clicked the link which listed the price of $94 for one night.
Entered my payment info and clicked submit. I should have figured something was wrong when it didn't give me a total.
I immediately received notice from my card that I was charged $304. I looked on the email confirmation which said I had booked two nights. I immediately called the number on my email confirmation and asked to change it back to one night.
They said the policy states "no refunds" and refused to make any comprises.
The confirmation statement also lists a $91.84 "Tax recovery charges & service fees". (Have you ever experienced a hotel Tax at 50%?)
NOTE: the email confirmation came from "hotelvalues.com" while the hotel personal said the reservation came from "getaroom.com".
I recommend contacting the hotel, let them know what happened, and suggest that they stop doing business with them.
Also, keep the receipt from the hotel and contest the charge with your bank (credit card issuer), and submit a report directly to Visa or Mastercard corporations.
I suggest filing a complaint with the FBI. Search for "internet crime complaint center(IC3)".
- Scam site which bills for products or services not rendered
Preferred solution: Price reduction
User's recommendation: Don't click submit if the website doesn't provide a billing total and details
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellation
Money was deducted without entering the code on the payment page, and upon clicking back, the room was booked. I couldn't contact them, and there are also a lot of hidden charges.
- 254
- No charges breakup
Preferred solution: Full refund
User's recommendation: Never use this website
Feel Scammed
Stay away from getaroom.com, apparently a subsidiary of priceline. Quite honestly if priceline is supporting this business, I won't be using them either.
The fine print says that the hotel is non-refundable. I get it. But when you go to cancel it is the easiest thing to do, and it makes it seem like everything is fine and your refund is on the way.
I wonder if I showed up to keep my booking if I would even have a room waiting for me.
WORST HOTEL BOOKING EXPERIENCE EVER. Customer service is NO help - after all, what do they care, they have your money AND get to book the room again.
Preferred solution: Full refund
User's recommendation: STAY FAR AWAY. Call hotel sites directly.
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