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By far the WORST booking site I have EVER dealt with in my 10 years of making hotel reservations. Customer service was of no help. Will NEVER book with site again. Booked reservation for the most disgusting Fireside Inn & Suites (Nashua, NH) for three days. Bed bugs...
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1.0
#1193879
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I was charged $50 more than the normal room rate for "additional fees"! I have lost all respect for Frommers for rating this as a "Best Hotel Booking Site". They must not have read any of the comments on this site. Ironically when I went on Frommers they performed a...
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Anonymous
Barbl

I had the same experience - only my additional charge was $170.00 on a $329 hotel room! The additional charge did not appear until after I paid. I'm going to be asking my cred...

1.0
I didn't like
  • Deception
#1188013
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This was pathetic...... I called into Marriott to book 4 rooms. The agent who answered represented herself as a Marriott employee. She told me that there was no availability for the date that I needed. I thanked her and prepared to call another hotel in the area. She...
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#1180226
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Unfortunately I was ver unsatisfied with my recent experience with getaroom.com. I booked through them because I was able to save $30 a night for a stay at The Galt House in Louisville, KY. I specifically wanted to stay at the hotel because the event I was attending...
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#1176669
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Employee booked rooms for a trip, one being for a 2 adult suite. The person with the original name on the booking was unable to attend due to health issues, so we tried to add the second adult to the room and they have given me three people at three places to call back...
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1.0
#1175660
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I booked a room for three nights and had to prepay because the room was "on a special promotion" and I was charged $388.51. The booking was not handled properly and when I got to the hotel, I was charged again by the hotel. I was able to get that fee reversed, however,...
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1.0
#1175165
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Had a Hilton booked and paid for Super Bowl weekend, called me three weeks in advance and told me my room was no longer available and gave me a Comfort Inn for the same price even though it was there mistake and the two places aren’t comparable. Manager agreed I should...
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1.0
#1170298
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Do not use GetaRoom if you are used to dealing with a legitimate booking website. The agent gave me erroneous information about my booking , didn't tell me one of the hotels he was booking for me had a non refundable policy. I specifically asked that both hotels have...
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1.5
I didn't like
  • Are a rip off inflexible
  • Inflexibility
  • Are a rip off
#1165829
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I made a reservation with StayBridge Suites, Hamilton but was cancelled. Meanwhile you have debited my account with the total sum CA$1,486.81. I spoke with Mark and My case No. 1611527. The payment was processed as "cci*Hotel GuestReserv". I have been waiting for the...
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#1165567
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We were traveling with our dog, and I found an ad for Hampton Inns, and the hotel looked nice. I called the number listed I found on the internet to see if they were pet friendly. The representative I spoke with said yes they were, and he said I could book over the...
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#1163828
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