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Getaroom - Horrible experience

We booked a room in Moose Jaw, Saskatchewan at a posted cost of $72 CDN a night and once the transaction went through they added on $46 in hidden fees, I say hidden because these fees were Not disclosed to us prior to purchase. Avoid this company is all I can say!
1.0
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#1304300
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Getaroom - Paid for 2 rooms got just 1 room

I paid for 2 room at playa blanca resort in Panama Rep of Panama on apr 18 i got a confirmation nr R1086256947 / Hotel ref/ 155775086 right now I'm at the hotel check desk and they can only find one of my reservations. I'VE BEEN ROBBED by the getaroom page
#1287196
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I made a reservation knowing it was non-refundable and quickly accepted the 'terms' of the reservation without checking or knowing what the final cost would be. They ended up charging over $50 in taxes and service charges which put the final cost at roughly $30 more...
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1.2
I didn't like
  • There was not full disclosure of price before confirmation
#1275090
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Getaroom - Not to be trusted

They billed me $12 over their advertised price and refused to address the issue, even told me they were sorry I booked my reservation wrong while talking over me. Make sure you check your email conformation before you check in. The only reason I found out is because the hotel charged me too but they charged the right amount.
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
#1269325
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Getaroom - Horrible

Ive never heard of an nonrefundable reservation. I made reservations by mistake and cannot get my money back. This is insane never ever will use them again and will be telling others to avoid. A complete rip off.
#1266058
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On May 12, 2018 I called Get A Room to book a last minute room in Easton, MD for my family. I was told that there was a Comfort Inn for a charge of $130. When we arrived, we were very disgusted and disappointed to see it was an Econolodge Motel. We wanted a smoke free...
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1.0
#1261908
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I made a reservation through Hotel.com. I did not know how my reservation got redirected to GetARoom.com. The reservation is for 2 nights stay at the Conrad Bali.Angry GETAROOM definitely overcharged our reservation. A confirmation from Hilton shows a total charge of...
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1.0
I didn't like
  • Really bad
  • Are a rip off
#1260277
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I just want people to be aware of whatever u do don't ever book thru them!!! The worst experience ever. I booked a room and had to make a request to the hotel called them and they had no idea about y reservations. Called getaroom they said it would take another 48...
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Anonymous
Jennifer

Traveled internationally to discover my reservation had been cancelled. Very unhappy with this company!

1.0
#1242118
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Didn't tell me they spoofed my call. Didn't tell me non refundable. Fighting over $508 for a room I don't have! Customer service in India kept me waiting, listening to the operator breath for 45 minutes waiting for a supervisor before she asked "is this really worth...
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1.0
#1235292
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Never ever ever use Getaroom! Awful customer service, the people are awful humans. Needed four rooms last minute, was told I had 4 rooms. all booked. Turns out I only had two rooms, and had to cancel my trip as I really needed four rooms. I had to pay cancellation fees...
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1.0
#1235033
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