Getaroom
Reviews and Complaints
950K
CLAIMED LOSSES
997
TOTAL REVIEWS
42.9K
PAGE VIEWS
48
ISSUES RESOLVED
Getaroom Net Promoter Score (NPS)
-67
low
NPS
-100
100
- 11% Promoters
- 11% Passives
- 78% Detractors
Getaroom's estimated NPS of -67 considered to be low. 11% of users would likely recommend Getaroom to a friend or colleague.
Customer Satisfaction
Getaroom Reviews
Mohamed A Too
It’s been a bout 38 min , and still not resolved
I booked accommodation for 8th Oct but now I need to change it to 9 th Oct .. I already arrived at the hotel today.. so I request u to change it please
Loss:
$67
Preferred solution: Full refund
User's recommendation: Don’t know
Anonymous
Brisbane, Queensland
Follow up
Just need a receipt and price review.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
todd r Hmf
Chicago, Illinois
Needed copy of billing for expense report.
book a room for coworker for business trip. the e-receipt was sent to a wrong email address so I never got the receipt. They followed up and provide me with a copy of the transaction at time of billing. was able to submit that as a valid receipt. They are $150 more expensive than booking directly thru the hotel. Would not use them again!!
Cons:
- Overcharged
User's recommendation: beware
Anonymous
Magnolia, Texas
Charges on room
Getaroom charged for my room at the time I made the reservation. I was not aware. Neither was Holiday Inn. So, hotel staff charged me for the same reservation. Lack of communication. I only caught the error when I looked over monthly statement. No one knew this had happened. To give credit to getaroom their customer service handled the situation professionally and as quickly as possible.
User's recommendation: Read and be aware what happens when you make a reservation.
Anonymous
Sydney, New South Wales
They have sent a refund to Citi Bank
The company getaroom have informed me that they have sent a full refund to my master card at Citibank.
User's recommendation: Make sure that this or any other company you book through send you all the detail of the reservation.
Anonymous
Salt Lake City, Utah