Latest review first
Getaroom - I’ve been robbed
I wasn’t paying attention when I made my reservation (my fault) The room rate plus “tax recovery charges” were $50 a night more than if I had called the hotel directly Why would anyone use this company!
I booked a room on what appeared to be the Hotel Site. Once the room was booked, I did not receive confirmation or a receipt. This company duplicates a hotel site and then adds at least 50.00 to your bill. They pretend to be the hotel. They should be investigated and...Read more
TERRIBLE!!!! Do NOT use this “service” I’m not even sure how I got transferred to them as I thought I was speaking to the hotel directly. All “customer service reps” barely speak English, very slow and the most rude customer service I have ever had! I needed to adjust...Read more
I thought I was booking a room for two nights in Ottawa at the Best Western directly with the hotel. Once I confirmed the booking I got an invoice from GuestReservations at the email address firstname.lastname@example.org for US$494.12 (not the price I had agreed to), plus...Read more
- That i know now never to use this company again
I didn't like
- Or getaroomdotcom as a whole
- Horrible customer service and refund policy
complaint # #136948-GetaRoom originally charged me for a room, didn'ty make my reservation so I had tyo pay again at the hotel and then made a lot of noise about refunding my mioney, repeatedly telling me that it was my fault or fault of hotel. Last week after over a...Read more
Called and talked to Bill. Made phone reservation was told total cost (all Fees taxes resort fee etc.) and reservation cancellation policy. Minutes later got emailed receipt was totally different. Minutes later called to cancel was told unable to cancel. The total...Read more
We called the Holiday Inn in Salem New Hampshire to confirm our reservation for 10/27 and was told we had two rooms. They told me that we booked a room through this venue. We did not! We would like this cancelled as we did not book through you and thinks someone may...Read more
Getaroom - DO NOT USE
I booked a room for four nights from Canada in Canada and they charged me US rate. I wasn’t informed of that until I seen my credit card statement. Get a room did nothing to help. It cost an extra $400 to book through them as opposed to calling the hotel direct. Just another criminal company.
Getaroom - Dont use this company!!!
They say its "prepaid", but the term is actually non refundable. I called the next day to cancel, as plans changed. They said i could cancel but would still be chrged the full amount. They lied about the agreement, booked me the wrong room and charged me more than quoted. Issue is not resolved. Crooks in my opinion!
I called Day Inns Uptown Victoria BC via the number on their website, representative of the getaroom.com answered the call. I agreed to have her book 2 rooms, for 3 people each. A few days later I called back to add another room. The getaroom.com representative told me...Read more
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