Anonymous
map-marker Malta, Idaho
#5140236 
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Aggressive site

What a fraudulent business /scam this operation isFrom here on I will NEVER book a hotel on line Ever againI have never encountered such an aggressive site. How you sleep at night scamming customers like thisYou should be prosecuted
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User's recommendation: Don’t EVER use this site. A full on SCAM

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Sandy B Ulp

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#5116794 
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Over charges

1.0
Hi, Totally ripped off . Webooked a room for the Hyatt in Aruba. The fee said that it was $512 a night. Didnt see the fees that they charge which were $1452 additional. Total misrepresentation on what they are fees are ended up having to pay an additional $1452. Tried calling the company, but they do not answer their phones.
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Loss:
$1426

Preferred solution: Price reduction

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Jarle K

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#5079389 
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R444259****

1.1
Hello, we wanted to spend 1 day at Best Western Ett in Østersund, Sweden at Saturday 9 September. We ordered at an internet page for the hotel. Price 925 swedish kroner. I was happy, it was 100 kr cheaper than Booking.com. Surprice was big when I saw total price 1473 norwegian kroner. I tought I ordered through Best Western, it looked like that. 40 usd for this is like a robbery. Please put back the extra price you charged!Guest Jarle Håvard Kirkbakk Tyholt Alle 4 7052 Trondheim Norway
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Loss:
$40

Preferred solution: Price reduction

User's recommendation: Stay away from their internet page! They make the order looke like the original Best Western page, and you order, believe that this is the original page. But big surprise, they are nothing else than a scam page. Charging you 40% extra for generally nothing in service fee ! I could have got this hotel room for between 1050,- to 1150 - norwegian kroner on the search motor I normally use. In Getaroom the price was 1475 - for a worse room. Fantastic. So stay away, they give a good price like to us 925,- you pay and surprise, it is 1475,-!

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Lois C Ehd

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#4744025 
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We have been demanding a refund from them for well over a year and they refuse. Issue: Hotel they booked us in was an absolutely horrible place..broken windows/no screens/mosquitoes/unbearable noise

1.0
Getaroom - We have been demanding a refund from them for well over a year and they refuse. Issue: Hotel they booked us in was an absolutely horrible place..broken windows/no screens/mosquitoes/unbearable noise
This is what was sent to them repeatedly. They refuse to refund ...latest response was 6/29/23 OURS HAS TO DO WITH ABSOLUTE DISASTER OF A ROOM, WINDOWS OPENING AND THE HANDLE CAME OFF IN MY HUSBANDS HAND..MOSQUITOES IN OUR ROOM AND ANOTHER MAIN ISSUE WAS CONSTANT AND PERSISTANT NOISE COMING FROM OTHER ROOMSLOUD, CONTINOUS PARTIES IN SEVERAL ROOMS - NON STOP NOISE PREVENTING US FROM OBTAINING ANY SLEEP AFTER TRAVELING FROM THE UNITED STATES. THIS EMAIL FROM YOU THIS MORNING IS ABSOLUTELY UNACCEPTABLE. WE WANT AN IMMEDIATE AND A FULL REFUND FOR THIS DISGRACEFUL TREATMENT. WE DID NOT PAY A RIDICULOUS AMOUNT OF MONEY TO BE TREATED LIKE THIS. CONTACT THE HOTEL, GET THE WAIVER AND CREDIT CARD OF PAYMENT IN FULL. COPIES OF ALL OF THESE EMAILS ARE BEING SENT TO THE CONSUMER PROTECTION AT THE ATTORNEY GENERALS OFFICE AND WILL BE LETTING CUSTOMERS KNOW ON YOUR WEBSITE ABOUT THIS OUTRAGEOUS TREATMENT UNLESS WE RECEIVE A FULL AND IMMEDIATE REFUND. NO MORE STALLING EMAIL TACTICSGET THIS PROCESSED. DR. CARME
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Loss:
$400
Pros:
  • No pros evasive and dismissive
Cons:
  • Total misrepresentation of hotel disaster stay
  • Refusal to refund

Preferred solution: Full refund

User's recommendation: DO NOT BOOK ANYTHING WITH THIS HORRIBLE COMPANY. THEIR HOTEL DESCRIPTIONS ARE ABSOLUTELY MISLEADING AND THEY CHARGE A HUGE FEE FOR MISLEADING CUSTOMERS!

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Resolved
Ron S Wfx

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 Verified Reviewer | map-marker Chicago, Illinois
#4767333 
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Resolved: Company literally stole money from me

1.0
Updated by user Aug 05, 2023

Company resolved the issue.

Original review Jul 06, 2023
Last December, I made a good faith booking for a hotel in Israel through a booking company controlled by Getaroom.com. Shortly thereafter I called to reschedule the trip and was told that there was a no change/no cancelation policy for the reservation. Looking at the fine print, I saw that while the booking was made on December 22, the cancellation cutoff date was actually set at December 21 which makes no sense.I have contacted the hotel which assured me that they had no problem making a change.Getaroom.com refused to honor the hotels agreement to change the reservation date and charged me over $4,500. No integrity or consideration for customer service.
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User's recommendation: DO NOT USE THIS SERVICE!!

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2 comments
#2370714

If you travelled to Isreal, my advice is you don't travel anymore period and make that your last trip!!!!! Any hotel will tell you its a 24 basic cancelation policy, SOOOOOOOOO in effect the company IS 100% right.

Not you. I can tell you from experience that hospitality companies are NOT going out of their way for the I'm always right attitude anymore/

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0 0
#2370713

Can we hear the ENTIRE hoolerlluja faith story?????? You most likely made the reservation on the 22nd in good faith yeah?

So that would mean the cutoff STILL remains 24 hours in advance....its a same day reservation, which means you have to follow that "good faith" no cancelation policy. mmmmmmk.

Ya'll need to get over yourselves in the hotel world. That's what prompts us to do nothing for "Pissedconsumers" anymore.

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Mary H Kfk

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#4863853 
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My friend got scammed by Getaroom.com

1.0
Updated by user Aug 02, 2023

Do not use 3rd party agents. Was tricked into believing the actual hotel was taking the reservation.

Original review Jul 28, 2023
My friend needed to cancel her reservation 10 minutes after she made it. The rep said she would be charged over $168 on her card "according to policy" and there was nothing my friend could do. Most hotels have 24 hour cancellation policies. This was 10 minutes later and her card was immediately charged. Most hotels wait until you check out. I learned that the hotel had no hand in this. I recommended to my friend to call the State Attorney General as well as file a report with the Federal Trade Commission. The company that owns Getaroom.com is Booking Holdings in Dallas. It had or has a Class Action lawsuit opened in 2020 for these and similar complaints and was cited by the FTC in 2017 for the same. Add your voice.
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Cons:
  • Deceptive and predatory business practices

Preferred solution: My friend lost money. Not me. I recorded the conversation.

User's recommendation: Be afraid of Getaroom.com. Take action.

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1
Margaret B Jke

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#4968992 
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HIDDEN FEES

1.0