Getaroom Reviews

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Getaroom - Biggest Scam on earth
SCAM SCAM SCAM SCAM SCAM!!! SCAM SCAM SCAM SCAM SCAM!!! This is how the scam begins. You think you're on the actual hotel's website. Somehow you end up on theirs, with the promise of a very good rate. You complete the process with no mention of the "actual" price....
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24 comments
#2014791

SCAM, SCAM, SCAM. They are overseas and the person I thought was the reservationist from for Comfort Inn & Suites attempted to do the same thing to me.

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ID
#1554839 Review #1554839 is a subjective opinion of poster.
Service
Getaroom One To One Hotel Room Booking

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
My bank stamens indicated a withdrawal for 153.16 and I didnt have a reservation.. I will like someone to fix it
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1 comment
#2037635

We apologize for your experience. Please be advised your reservation was not book directly on our Getaroom site.

We have notified your booking agency and they have advised they will reach out to you directly to address your concerns and obtain a favorable resolution. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments on PissedConsumer with your positive resolution, or remove them.

On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. Sincerely, Getaroom

ID
#2702018 Review #2702018 is a subjective opinion of poster.
Loss
$153
Preferred solution
Full refund
New Reviewer
I have a refund for $669.88 from June 15th that I have not received. Another Best WesternPlus was booked in the same town and the gentleman I talked to cancelled the room but no refund HELP
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2 comments
#2037586

Our records indicate you filed a dispute with your credit card company. Please be advised, once you proceeded to dispute this charge with your financial institution, our Service Team is unable to assist with regards to any possibility of refund or resolution for this booking until the dispute has been concluded. Sincerely, Getaroom.com.

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ID
#2701544 Review #2701544 is a subjective opinion of poster.
Service
Getaroom One To One Hotel Room Booking
Pros
  • Non
Cons
  • Misleading cancellation policy
Loss
$670
Preferred solution
Full refund
New Reviewer

I was scammed out of $161.03

My wife used Getaroom to reserve a hotel room for two in Omak, Wa. They charged her some $635 but, at the end of her three day stay at the Best Western, her bill only came to some $465 dollars. But Getaroom had already paid the bill of $465 on their MasterCard and billed our credit card for the $635. They pocketed around $161 dollars plus another $15 for service fees to book the room. They are running a scam that is apparently legal but totally unethical!

User's recommendation: Book your stay at the hotel by calling the hotel directly. Stay away from these type of website scammers!

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1 comment
#2037260

Rick, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

ID
#2698896 Review #2698896 is a subjective opinion of poster.
Loss
$161
Preferred solution
Price reduction
Its a scam! Do not reserve a room through this company, they will take your credit card info and you will not have a room booked, they wont reply to your emails or your phone calls.
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2 comments
#2037386

Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from the customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

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ID
#2692092 Review #2692092 is a subjective opinion of poster.
Service
Getaroom Room Booking
Cons
  • Rip offs
  • Deceptive call center who acts like the actual hotel
I booked a room through Google maps . Unknowingly it was serviced by getaroom cci hotel res. After booking I noticed a 54% Tax and fee was added to the charge. I contacted the hotel and canceled the reservation. It was suggested I contacted cci. I was informed that the...
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2 comments
#2035819

Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information.

On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with a positive resolution.

Thank you. Sincerely, Getaroom

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ID
#2687975 Review #2687975 is a subjective opinion of poster.
Location
Marietta, Georgia
New Reviewer
Cant get a hold of a live person to get a refund Very UnHappy with Service from Hotel as well as noe Get A room . You call the numbers given push 1 for this Push 2 for that push 3 for this and it doesn't go anywhere but to the main message. So unsatisfied. User's...
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2 comments
#2036076

Rebecca, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from the customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

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ID
#2683940 Review #2683940 is a subjective opinion of poster.
Loss
$131
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
booked a room for a funeral and when I got the final total of the bill it was way more because of the tacked on fees and charges. Immediately cancelled the rooms and was informed it was a non-refundable charge per the hotel policy. Called the hotel and found this was...
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2 comments
#2036075

Teri, Our records indicate you filed a dispute with your credit card company. Please be advised, once you proceeded to dispute this charge with your financial institution, our Service Team is unable to assist with regards to any possibility of refund or resolution for this booking until the dispute has been concluded. Sincerely, Consumer Relations Getaroom.com

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ID
#2683563 Review #2683563 is a subjective opinion of poster.
Pros
  • That i have learned a lesson about deceptive reservation ads
  • I learned to call hotels directly - never use a travel site
Cons
  • I thought it was the days inn reservation department robbed me
Loss
$381
Preferred solution
Full refund
New Reviewer
Overcharged and a nightmare to get help! I went online thinking I was on the Marriott website to make a reservation. I was not. I ended up making the reservation with Getaroom.com. Now I was overcharged and it's been a nightmare to get help. If this matters to anyone...
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2 comments
#2036417

Great news-Your refund has been set up! An email has been sent to you directly detailing this information.

We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on PissedConsumer with your positive resolution, or remove them.

On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. Sincerely, Getaroom

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ID
#2682952 Review #2682952 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$190
Preferred solution
Price reduction
I thought I was on the Hampton Inn's website but the Getaroom site was designed to trick consumers into believing just that. Searches show decent hotel prices but then come the "Tax Recovery Charges & Service Fees." For me, a 3-night hotel stay cost me an extra...
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2 comments
#2035656

Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

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ID
#2680602 Review #2680602 is a subjective opinion of poster.
Location
Decatur, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Took my money for hotel room they never paid for and wont refund. Total scam. Dishonest company and should not be allowed to steal peoples money User's recommendation: SCAM!! Thieves and you can’t reach them to resolve
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2 comments
#2035166

Kristi, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information.

On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with a positive resolution.

Thank you. Sincerely, Getaroom

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ID
#2676102 Review #2676102 is a subjective opinion of poster.
Pros
  • That i have learned a lesson about deceptive reservation ads
  • Fees are more than the room rate
  • Mistakes are set in stone
Cons
  • Being lied to and stole from
  • Lying terrible service
  • Total rip-off
Loss
$377
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
First they presented the price for room with a url that made it appear to be the actual hotel site then proceeded to collect my credit card and bill me without ever indicating the booking expense recovery feeswhich were $190 for one night! This was not disclosed until...
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7 comments
#2036070

Craig, Our Service Team has attempted to reach you a few times. Please check your messages regarding your resolution.

On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.

We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the PissedConsumer site to reflect your satisfaction with the positive resolution. Sincerely, Getaroom

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ID
#2665601 Review #2665601 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$190
Preferred solution
Deliver product or service ordered
New Reviewer
This site is a HUGE SCAM!!!! Do not use. Call your bank & cancel the payment a.s.a.p. They charge extra fees to your card Without you knowing User's recommendation: DO NOT use this site!!!! SCAM
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2 comments
#2034465

Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from the customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

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ID
#2665272 Review #2665272 is a subjective opinion of poster.
Pros
  • There are no pros
Cons
  • Everything and anything is a con
  • Are a rip off inflexible
  • Deceptive website disguised as marriott
Loss
$363
Preferred solution
Full refund
Website designed to mimic hotel site. If you try to cancel, they give you a run-round and bogus information. You think you're clear; turns out the hotel has no records, and Getaroom claims you violated their cancellation policy. Thank God for American Express! User's...
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2 comments
#2030713

We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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ID
#2655654 Review #2655654 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Scam Alert!!!! Fraudsters!!!!

The FBI needs to shut down this website and the Attorney General needs to indicts them companys leaders for fraud. Run as fast as you can. Thank God for fraud protection on credit cards.

User's recommendation: Run as fast as you can.

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1 comment
#2029800

Michael, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information.

On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with a positive resolution.

Thank you. Sincerely, Getaroom

ID
#2652126 Review #2652126 is a subjective opinion of poster.
Cons
  • Very deceptive business practices
  • Horrible customer service and refund policy blatent dishonesty
  • Inflexibility
Loss
$1570
Preferred solution
Full refund
The days inn we stay at was deplorable, filthy, holes in the bathroom shower, hole in wall by bed, *** roaches, carpets so dirty our feet were black, Days inn were in violation of CDC guidelines, air conditioner filthy and loaded with dust and slats were broken and or...
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3 comments
#2031225

Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

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ID
#2650154 Review #2650154 is a subjective opinion of poster.
Location
Lake Havasu City, Arizona

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