New Reviewer

I booked a room via their website, thought I had read the small print, thought I would be okay as the booking said Free cancellation. I have tried and tried to contact this company and nothing! Really upset and distressed.

User's recommendation: Never Book Through This Company.

Monetary Loss: $466.

Preferred solution: Full refund.

Getaroom Pros: No pros cons beware of what your paying.

Getaroom Cons: Fraud and abetting fraud.

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Hello, We apologize for your experience and would like to try to assist further. However, without a booking or reference #, that cannot be done.

Our goal, as with all our online customer's reviews, is to improve the customer service experience and the posting. Once you provide a booking # via this site, a Service Resolutions Specialist will review this case.

Thank you. Kind regards, getaroom


Hello, finally managed to contact your company, thanks to the hotel! Spoke to your customer service who was very helpful and I should see a full refund in my account in the next couple of days. Thank you.


Thanks for the update. We are so glad you were able to reach a positive resolution.

We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on PissedConsumer with your positive resolution, or remove the review.

On behalf of the entire Customer Service Department with, we thank you for the service opportunity. Sincerely, Getaroom

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