New Reviewer
2 comments
1.0

Overcharged and a nightmare to get help!

I went online thinking I was on the Marriott website to make a reservation. I was not.

I ended up making the reservation with Getaroom.com. Now I was overcharged and it's been a nightmare to get help.

If this matters to anyone at getaroom, then my claim number is 513****

User's recommendation: Check carefully that you are not on a third party website.

Monetary Loss: $190.

Preferred solution: Price reduction.

Location: Dallas, Texas

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#2036417

Great news-Your refund has been set up! An email has been sent to you directly detailing this information.

We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on PissedConsumer with your positive resolution, or remove them.

On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. Sincerely, Getaroom

#2035097

We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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