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1.0

Never ever ever use Getaroom! Awful customer service, the people are awful humans.

Needed four rooms last minute, was told I had 4 rooms. all booked. Turns out I only had two rooms, and had to cancel my trip as I really needed four rooms. I had to pay cancellation fees even though I would never have booked two rooms if the lady on the phone was honest with me in the first place.

Follow up complaint process is laughable and their staff are the worst - please avoid at all costs!!! These guys would not know customer service if it walked up and hit them in the face!

After they read this review they offered me my money back as a 'gesture of good will and in good faith' - with the most condescending email ever. Not a drip of irony that they owe me that money any way.

Buyers beware!!! USE EXPEDIA!!!!

Reason of review: Poor customer service.

Monetary Loss: $280.

Preferred solution: Full refund.

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