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Poster increased review rating.

Update by user Oct 12, 2020

Company fixed the issue and I have been provided with full refund.

Original review posted by user Sep 10, 2020

Tried to contact several times past months, due to COVID events and flights to Munich are canceled. Advise of the government is to stay at home!

The hotel indicates canceling is no problem without any fee, Getaroom indicates by email the cancelation fee will be 333 USD @$%$#@!!. This is a scam If somebody reads this from getaroom my reference is #R171315**** from your mailbot and the bookingref is 812****

User's recommendation: Never book getaroom.

Product or Service Mentioned: Getaroom Room Booking.

Monetary Loss: $665.

Preferred solution: Full refund.

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#1924377

Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity.

We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Pissed Consumer site to reflect your satisfaction with the positive resolution. Sincerely, Getaroom

#1922788

Hi there, We apologize for this experience with your booking. We will escalate your case and have a Service Resolutions Specialist reach out to you directly.

Thank you. Sincerely, Consumer Relations Getaroom

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