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Hey how you doing im trying to see where my refund I had canceled my reservation with the Drury inn at St. Louis arch they canceled it out for me they told me I would have to contact you guess to see why Im only get half my money back cause I ask was I getting my fool refund some how they told me they canceled and I should receive full amount but someone from here said I was only getting 133 Of my money back I been waiting on my money for like 7 days Now

Monetary Loss: $205.

Preferred solution: Full refund.

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#1958736

Hello, We apologize for your experience and would like to try to assist further. However, without a booking or reference #, that cannot be done.

Our goal, as with all our online customer's reviews, is to improve the customer service experience and the posting. Once you provide a booking # via this site, a Service Resolutions Specialist will review this case.

Thank you. Kind regards, getaroom

#1959842
@Getaroom.com

On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution.

We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Pissed Consumer site to reflect your satisfaction with the positive resolution. Sincerely, Getaroom

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