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On 2/24/21 I went to the Hotel website (Hampton Inn) and was under the impression that I was booking direct. Spoke with an agent, Raquel and requested a suite with ocean view for 6 days Unfortunately, ocean view was not available so I accepted a suite view with street view.
I provided my credit card and she then gave me my confirmation number. Before completing the call I asked what was the cancellation and was told we would be able to cancel by 2/27. I then asked her to confirm that I was getting a suite (separate bedroom) which Raquel then said no - separate bedroom, a couch in the room.
I then said this was not what I wanted and needed to cancel this reservation. All of sudden I was placed on hold and another agent picked up.
I was told if I wanted to cancel I would need to call the hotel directly, speak with their agent, cancel, get her name and call the get a room back with the agent's name and only then this POSSIBLY could be cancelled in 48 hours. I have never heard of such a process to cancel a reservatoin. Well, in 48 hours I would have already been a guest at the hotel for 1 night so that was not an option.
I was locked into staying at a place I didn't want and was totally misled by the original agent and given a riduculous, unacceptable process by the second agent. And above all was my credit card was immediately charged for the total of $1130.
I never received an email confirmation which they said I would get so thank goodness I wrote it down.
When I arrived at the hotel, they could not do anything for me since I booked with a third party (getaroom) and proceeded to tell me how many complaints they receive about this company.
Buyer beware - DO NOT USE THIS COMPANY FOR ANY BOOKING.
Preferred solution: Price reduction.
Getaroom Pros: There are no pros.
Getaroom Cons: Everything and anything is a con.
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