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3 comments
1.0

I booked a reservation through Getaroom for the Hyatt Place Chicago-Midway in February for a one night stay. I explained I needed the parking as well at the hotel and asked if their price included the park and stay, l needed to leave my car for 10 days.

The representative "BRIAN" who assisted me verified that yes this price will include the parking for 10 days. Upon my arrival at the hotel I was informed that the parking to leave my car was an additional $170, it is NOT included in a reservation you make through this company or any other third party booking company.

Only through Hyatt directly you get the parking. I contacted Getaroom customer service to advise them what happened, but was told they could not compensate me because I did not contact them within a day or two after the reservation with this issue, I addressed it when I got home from vacation..."So I get penalized for this" DO NOT RECOMMED THEM

User's recommendation: DONT BELIEVE WHAT THEY SAY.....

Product or Service Mentioned: Getaroom Room Booking.

Monetary Loss: $152.

Preferred solution: Full refund.

Getaroom Pros: No pros.

Getaroom Cons: Misleading.

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#1993007

On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with the attempt for a positive resolution.

Thank you. Sincerely, Getaroom

#1991970

We apologize for the negative experience with your booking and would like to try to assist further. However, without a valid booking number, that cannot be done.

We do take all our reviews seriously and ask that you provide your valid booking # which starts with the letter R.

Thank you. Sincerely, Getaroom

#1992647
@Getaroom.com

My email address has not changed, your room confirmation was sent to my correct email. It came from , on February 7, 2021. My reservation confirmation #R231663****.

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