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3 comments
1.0

I was charged twice for a booking with Iberostar by getaroom.com, operating as guestreservations CCI. It has been a month since ALL the customer service agents have been reading me a script that they are waiting from getaroom to respond to my charges.

It is appalling that a company like this is used by major chains.

Neither Iberostar nor getaroom is address issue.I have provided credit card statements with all the evidence and nothing has been addressed. t card state

User's recommendation: DO NOT USE. Do not fall prey to online tags. Call the hotel directly and ensure you are booking DIRECTLY with the hotel.

Monetary Loss: $858.

Preferred solution: Full refund.

Getaroom Pros: That i know now never to use this company again.

Getaroom Cons: Fees tacked on, Horrible customer service and refund policy blatent dishonesty, Overpaying for a room.

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#2012563

Colleen, Great news-Your refund has been set up! An email has been sent to you directly detailing this information.

We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on PissedConsumer with your positive resolution or remove them.

On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity. Sincerely, Getaroom

#2010075

Colleen, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you directly.

Our goal with your review is to promptly work for your satisfaction resulting in improving your post.

Thank you. Getaroom.

#2010025

Colleen, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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