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I was charged twice for a booking with Iberostar by getaroom.com, operating as guestreservations CCI. It has been a month since ALL the customer service agents have been reading me a script that they are waiting from getaroom to respond to my charges.
It is appalling that a company like this is used by major chains.
Neither Iberostar nor getaroom is address issue.I have provided credit card statements with all the evidence and nothing has been addressed. t card state
User's recommendation: DO NOT USE. Do not fall prey to online tags. Call the hotel directly and ensure you are booking DIRECTLY with the hotel.
Monetary Loss: $858.
Preferred solution: Full refund.
Getaroom Pros: That i know now never to use this company again.
Getaroom Cons: Fees tacked on, Horrible customer service and refund policy blatent dishonesty, Overpaying for a room.