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First they presented the price for room with a url that made it appear to be the actual hotel site then proceeded to collect my credit card and bill me without ever indicating the booking expense recovery feeswhich were $190 for one night! This was not disclosed until after processing and then when I called customer service 6 minutes after booking to cancel I was told its non-refundable which was also hidden.
When I threatened to call the hotel directly to lodge a complaint they offered 10% discount and when I further threatened dispute with my credit card they gave back another 10%. Stay far away from this scam organization and ask hotels not to allow themselves to be represented by such an unethical organization.
gavebaanother 10%another 20%
User's recommendation: Avoid at all costs.
Monetary Loss: $190.
Preferred solution: Deliver product or service ordered.
Location: Los Angeles, California