I booked 3 rooms at the Ritz Carlton in Cancun, and they charged my card in January 2021 for May 2021. IN APRIL I contacted the Ritz to set up golf, and was told I had ONE ROOM ONLY.

It took 15 long arduous phone calls and many emails to "address" my GUARANTEED rooms, and I separately booked 2 other rooms on my own directly. Unfortunately, you get hijacked to this site when you book online.

User's recommendation: IF you are booking at the RITZ or any specific place, use the actual RITZ Carlton.com website or you get screwed from the broker: getaroom. HOrrible.

Monetary Loss: $12.

Preferred solution: Price reduction.

Getaroom Cons: Horrible customer service never again.

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Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

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Thank you. Sincerely, Getaroom


We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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