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DO NOT USE THIS COMPANY OR GUEST RESERVATIONS , they manage to let you think you are booking direct with the hotel (they use the hotel name and the guestreservations in the web link) they quote attractive room rates and do not use their company branding other than the tiniest logo in the top header in hard to see text. Then once youโ€™ve accepted the room, still thinking youโ€™re on the hotels own site, they take payment details and add on 45% in โ€˜taxโ€™ in my case.

Having realised my mistake - although more a misrepresentation on their part, messaged immediately asking them to cancel and refund all my money or match the Booking.com price.

They Messaged back saying canceled at the cost of the booking, so no room and no money!!!

are third party may wavier the cancellation charge. this will take 7 days, the booking was for 2 days time !!

Phone once saw this message waste of a call to the US from the UK !!!

got offered a 5% discount. She was unaware of the website Best Rate Guarantee.

Even though there website links to another company getaroom.com (even worse reviews than here) where this Best Rate Guarantee form is which when you click doesn't take you to any such form.

Will now be having to contacting the Hotel directly to see if i have a booking or not.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $75.

Preferred solution: Full refund.

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You, me and thousands of others have had this horrible experience with this criminal company! File a complaint with the BBB.

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