Product: Getaroom Room Booking Clear all filters (0 of 36 reviews match)
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They are theives! I asked to speak to a manager at getaroom.com to discuss why I have not received a credit. The response from the “customer service Rep” was there was no manager there to speak with. What a LIE! Save yourself a lot of aggravation, do not use this...
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1.0
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Getaroom Room Booking
I didn't like
  • Horrible customer service and refund policy
#1361131
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I booked a stay through this site, but when i checked out of the hotel the receipt they gave me was $45/night LESS than what i paid this site. In other words, the hotel rates were $45/night LESS than what this site charged me. And I never got an email confirmation from...
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Anonymous
Mboyer

That is totally correct. Look at the TAX RECOVERY fee. That’s the rip off.

1.2
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Getaroom Room Booking
#1336555
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When I booked my vacation, I had no idea it was going through GetARoom. After my $700 vacation was cancelled in error they refused to reinstate or refund my booking. I talked to the hotel and they were happy to provide a refund for me, but the customer service...
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Getaroom Room Booking
#1328476
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The hotel was more than fine to cancel it free but because I used getaroom I had to pay for this unacceptable and vague policy. Being an avid traveler who's lived overseas this is embarrassing that this happens in the U.S. Its a shame that they would rather lose a...
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Getaroom Room Booking
#1320423
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I booked on line at a fee of 106.80 and received a receipt from the hotel upon check out showing $72.62! You are nothing but thieves. No way should "fees" cost anyone this much! Shame on you! Please do not think I will not tell everyone I know not to utilize your...
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1.0
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Getaroom Room Booking
I didn't like
  • Thieves
#1310888
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Getaroom - Horrible experience

We booked a room in Moose Jaw, Saskatchewan at a posted cost of $72 CDN a night and once the transaction went through they added on $46 in hidden fees, I say hidden because these fees were Not disclosed to us prior to purchase. Avoid this company is all I can say!
1.0
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Getaroom Room Booking
#1304300
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Getaroom - Not to be trusted

They billed me $12 over their advertised price and refused to address the issue, even told me they were sorry I booked my reservation wrong while talking over me. Make sure you check your email conformation before you check in. The only reason I found out is because the hotel charged me too but they charged the right amount.
1.0
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Exchange, Refund and Cancellation Policy
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Product
Getaroom Room Booking
#1269325
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I booked a room and had to make a request to the hotel called them and they had no idea about y reservations. Called getaroom they said it would take another 48 hours to confirm and please keep in mind this was a prepaid room. Well to make the story short I call them...
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Anonymous
Jennifer

Traveled internationally to discover my reservation had been cancelled. Very unhappy with this company!

1.0
Product
Getaroom Room Booking
#1242118
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Was credited the full amount and a week later getaroom billed my account again! Don't fall for this scam. They are no more than that and don't dare try and get something resolved. They will just make you wait on the line and try and out wait you. They didn't get I...
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1.0
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Getaroom Room Booking
#1235292
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Never ever ever use Getaroom! Awful customer service, the people are awful humans. Needed four rooms last minute, was told I had 4 rooms. all booked. Turns out I only had two rooms, and had to cancel my trip as I really needed four rooms. I had to pay cancellation fees...
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1.0
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Getaroom Room Booking
#1235033
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