Product: Getaroom Room Booking Clear all filters (0 of 51 reviews match)
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Getaroom - Sketchy cancellation policy

Checked them out, the site leads you to believe the cancellation policy is that of the selected hotel. Booked a room on this web site. After paying, discovered that they changed over $40 service fee, so I promptly cancelled the reservation only to find out the cancellation policy is not the hotels (24 hrs prior to arrival). There is no refund! The total amount they keep! Hotel fee, plus their service fee. So I get nothing, absolutely nothing for my money. DO NOT USE THIS SERVICE
1.0
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Getaroom Room Booking
I didn't like
  • Lack of assistance from customer service
  • Misleading cancellation policy
  • Rude customer service
#1445512
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Getaroom - HORRIBLE!!! SCAM ARTISTS! STAY AWAY!

Tried to cancel reservation within 5 minutes of making it because they charged more than advertised rate. Refund refused. Had to cancel CC before transaction posted.
1.1
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Getaroom Room Booking
#1445192
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This is a misleading site that uses search engine marketing to buy their way into the first search result in google to disguise themselves as the hotel line you’re actually searching for. They use deceitful pricing practices where they quote you the one night price and...
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Anonymous
charline

I too thought I was speaking with Best Western hotel reservation site. I paid 62.45 per night for 2 nights. I expected to pay a bit more in taxes. What I did not expect was 78...

1.0
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Getaroom Room Booking
#1432964
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Getaroom - Never again

Misleading representation of hotel. Charged over $100.00 in additional surcharges that we’re not initially apparent. They are deceptive and use trickery to take people’s money. Never Ever again.
1.0
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Discounts and Special Offers
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Getaroom Room Booking
#1431263
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Getaroom - 100.00 per day Tax recovery and sur charges

Booked a room at Holiday Inn in Lima, OH. Thought I was on the Holiday Inn site but sadly was on GETAROOM.COM. The service billed me approximately $100.00 per day over and above the room rate of $89.00. What a rip off of the elderly.
1.0
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Getaroom Room Booking
I didn't like
  • Rip off
#1418323
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Getaroom - Would not mach there rate

I booked a room two months ago, found the room was cheaper on same sight. Called them to get the better rate and was told they could not mach. It is from the same getaroom.com. Will not use them again.
1.5
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Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
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Getaroom Room Booking
#1410462
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i made a reservation at 11:21am and cancelled at 2:32 pm and was still charged full price for a room. called to see if could get a refund and was told had to cancel before 12:00pm in order to receive full credit. this is unacceptable to only allow 39 minutes...
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Getaroom Room Booking
#1408921
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Beware! getaroom.com somehow creates web links to make it look like you are booking from the official resort website. They then charge you an exorbitant fee saying that it is to cover "resort fees, taxes, cleaning fees, etc." I assumed that those fees were legitimate...
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Getaroom Room Booking
#1408111
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Book 2 rooms for my family and 1 for my brother in law. Was charged right away. Had to cancel due to them staying with the soccer team instead. Tried to cancel. Was told it was nonrefundable. Was NEVER told this over the phone. Even asked if we could pay cash when we...
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1.0
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Getaroom Room Booking
#1406537
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I Googled "Comfort Inn Flagstaff" to make reservations and got a web site that looked exactly like it belonged to the Flagstaff Comfort Inn. So, I made 2 reservations. Later my wife got sick and I had to cancel and re-book the last reservation to shorten the trip. I...
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1.8
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Getaroom Room Booking
I liked
  • Nice lady from getaroom pr department
I didn't like
  • Blatent dishonesty and theivery
#1405268
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