I thought I was on the Hampton Inn's website but the Getaroom site was designed to trick consumers into believing just that. Searches show decent hotel prices but then come the "Tax Recovery Charges & Service Fees." For me, a 3-night hotel stay cost me an extra $155 in these BS fees.

Their customer service line is an absolute joke and there are no refunds. Lesson learned!

User's recommendation: MAKE SURE you are on the website of the actual hotel.

Location: Decatur, Alabama

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Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

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We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

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