Product: Getaroom Customer Care Clear all filters (0 of 10 reviews match)
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Getaroom - Need invoice

Need invoice emailed to me at mslakelia1@gmail.com
1.9
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Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
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Getaroom Customer Care
#1441462
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Getaroom - Hidden fees

Avoid dealing with Get a Room. Worst booking site ever. They charge hidden fees. We received an invoice for hotel booking that has a line titled: "Tax Recovery Charges and Service Fees" which was 50% of the cost for the hotel! and there is no breakdown. I called to get information on why we were charged so much and they offer no explanation - flat our refused to provide any information. I asked to speak to a supervisor - refused to connect me to one. Worst customer service and booking experience. Will definitely never use them again. EVER.
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Getaroom Customer Care
I didn't like
  • Are a rip off
  • Blatent dishonesty and theivery
#1429153
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Getaroom - Reservation

I tried several times to contact customer service at Get-A Room without success. I made a mistake on my reservation and realized it 5 minutes later. I was unable to modify, cancel or receive a refund to my reservation. This is poor customer service and robbery!
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Getaroom Customer Care
#1417146
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TERRIBLE!!!! Do NOT use this “service” I’m not even sure how I got transferred to them as I thought I was speaking to the hotel directly. All “customer service reps” barely speak English, very slow and the most rude customer service I have ever had! I needed to adjust...
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1.0
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Getaroom Customer Care
#1398927
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We called the Holiday Inn in Salem New Hampshire to confirm our reservation for 10/27 and was told we had two rooms. They told me that we booked a room through this venue. We did not! We would like this cancelled as we did not book through you and thinks someone may...
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Getaroom Customer Care
#1389009
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I had the misfortune of being redirected to get-a-room.com from the hotel I was trying to book this morning. I never received a confirmation email because the email address was wrong, per the hotel who looked it up for me. I had no idea I had been dealing with...
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1.0
Product
Getaroom Customer Care
I liked
  • That i know now never to use this company again
I didn't like
  • It sucked
  • Or getaroomdotcom as a whole
  • Thieves
#1349396
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Getaroom - SCAMMERS

No one will give their full name or extensions for "security reasons". I was told I would not be refunded by 2 supervisors for a cancellation of double booked room, 3 days prior to reservation. When I said ill just keep my room and cancel tje one my husband booked since I have to pay for it anyway I was told I cant have it back! This is all within 5 minutes of the cancellation.
Product
Getaroom Customer Care
#1225284
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Getaroom - BEWARE OF UNEXPLAINE& UNAUTHORIZED FEES

I wish there was a rating below one-star because GetARoom.com would earn it. Their deceptive billing practices and the runaround by their customer service person are a thing of beauty. It is firms like this give all travel sites a bad but well earned rep.
Product
Getaroom Customer Care
#1157947
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I booked a room and canceled in 10 minutes I questioned representative on the $25 cancelation charge an she put me on hold to rectify this and told me I would get my full deposit back.Then I find out that they took the charge anyway. I don't appreciate being lied to....
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1.0
Product
Getaroom Customer Care
I didn't like
  • Cancellation policy
#944980
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I had to add two extra days onto my Stay in Washington for 2017 on googling all booking sites they all came back at $398 a night which I found crazy as the four nights I had already booked was only $542 in total! Called Hotel they gave me the same price as online! They...
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4.9
Product
Getaroom Customer Care
I liked
  • Fantastic customer service
#899909
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