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October 13th there was a conference at Doubletree in Crystal City VA. And it was for cerebral palsy adults, when I booked the rooms I didn’t know that it was a separate party because I booked it through Doubletree website.

I got in my room there was no bench in then by caregiver called to try to switch rooms and told her that the hotel was booked up and they couldn’t locate a bench. On Saturday they located a bench so today (Sunday) the water wouldn’t drain from the tub so it was very difficult to get out and I slipped but didn’t get hurt.

The problem is when I booked my room there was no place to mark for an accessible room, They gave me a full refund but after 2 months they took it back. Thanks, Paul

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $655.

Preferred solution: Full refund.

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