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Update by user Mar 29, 2020

3/29-Getaroom.com refunded us $182.35 of our $570 they scammed us out of bon March 2. We received an email from them stating they would refund $287.91 in 3-5 business days.

This was on March 18. We have not received said refund.

Even with that it still leaves $97.74 they owe us. HORRIBLE PEOPLE!!!

Original review posted by user Feb 28, 2020

I inadvertently call their 800 number thinking I was calling IHG-Holiday Inn-to get two rooms. I was very pleased with my hotel and have no issue with it, but I was charged $570 OVER what my rooms were, having verified this with the hotel.

I called getaroom and was hung up on, transferred to 5 different people and was told those charges were taxes and fees. NOT TRUE!! I had the bill from the hotel which by the way looked like it was charged to a MasterCard. I have VISA.

This is a scam company that is defrauding people by misrepresenting themselves as affiliated with different hotels.

I am still trying to get my $570 back and will resort to using a lawyer to sue if I have to. If I could give them less than one star below, I would!!

Product or Service Mentioned: Getaroom Room Booking.

Monetary Loss: $570.

Preferred solution: Full refund.

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#1844453

Betsy H., Thank you for your patience. We apologize for any delay.

As you can imagine, due to the impact of Covid -19, our response times are much higher than normal.

On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Sincerely, Getaroom

#1837997

That is not true. I gave our confirmation number to every one I spoke to, which probably totaled around10 DIFFERENT persons.

You need to read your own reviews on line. I have to idea how you stay in business.

Your business is a scam. We have moved on to more serious communication regarding this situation.

#1837706

We apologize for this and would like to assist further. However, without a booking number that cannot be done.

Please provide the booking # this is in reference to. At that time, a Service Resolutions Specialist will be able to reach out to you directly.

Thank you. Sincerely, Getaroom

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