I honestly didn't know I was using this site when I booked my room. My fault for not being more careful.
They had the hotel chain I wanted in the location I needed. I noticed the different company when I went to challenge a charge. Total rip off. I stayed in a hotel with a $110 charge and when I checked out they added $60 of fees to the charge.
I didn't notice it until I was completing my expense report for work. I called and they did issue a refund which is good but totally sketchy and I wonder how many people pay those charge and didn't even notice.
The CSR rep didn't even try to explain what the fees were for. She immediately agreed to credit them back.
Reason of review: Pricing issue.
Monetary Loss: $60.