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5 comments
1.0

Completely scandalous company. As a single mother and sole provider, I lost $327 and that is a big deal, when you are ripped off and your credit card company wont even stand up to them. Recommend not doing business with this company.

User's recommendation: Don’t use, ever!

Monetary Loss: $327.

Preferred solution: Full refund.

Getaroom Cons: Not aware it has no connection whatsoever to hotel, Feeling like i am being taken advantage of, Thieves, Misleading.

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#2023565

Kristi, Our records indicate you filed a dispute with your credit card company. Please be advised, once you proceeded to dispute this charge with your financial institution, our Service Team is unable to assist with regards to any possibility of refund or resolution for this booking until the dispute has been concluded. Sincerely, Consumer Relations Getaroom.com

#2022934

Kristi, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you.

Our goal with your PissedConsumer review is to promptly work for your satisfaction resulting in your improving the review.

Thank you. Getaroom.

#2022095

Kristi, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Thank you. Sincerely, Getaroom

#2022291
@Getaroom.com

Booking reference 259**** Call me if you need other info. I will continue to post negative feedback until a full refund is received When I contacted the hotel direct, they hadn’t received payment for this reservation prior to me cancelling days before arrival.

I will go to the attorney general next Kristi Lee 239-465-**** Someone should clearly revisit the morales of this business model. It is pathetic to pray on people for your personal gain.

#2022579
@Kristi L

Kristi, The security settings on the review site is blocking out the complete booking number and phone number. Please send a direct email to consumerrelations@getaroom.com and we will be able to address your issue promptly. Sincerely, Getaroom

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