Not resolved
Customer service
Exchange, Refund and Cancellation Policy

Avoid this company at all costs. I thought I was booking directly with hotel but somehow this company hijacked the hotel's website and my reservations went through them....cancelled 25 minutes later and company refuses to refund the 2 night stay which is not cheap.

AND, they don't offer a discounted rate.... The hotel's rate was lower. When making your reservations CALL your hotel instead. This company gives all online booking companies a bad reputation.

If you don't believe me take a look at all the complaints filed against this company. I'm surprised they are still in business.

They have unethical practices and add hidden fees to your final bill. BEWARE.

Product or Service Mentioned: Getaroom Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $407.

Preferred solution: Full refund.

I didn't like: Non-refundable policy.

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