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Customer service
Exchange, Refund and Cancellation Policy
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Avoid this company at all costs.I thought I was booking directly with hotel but somehow this company hijacked the hotel's website and my reservations went through them....cancelled 25 minutes later and company refuses to refund the 2 night stay which is not cheap.

AND, they don't offer a discounted rate.... The hotel's rate was lower. When making your reservations CALL your hotel instead. This company gives all online booking companies a bad reputation.

If you don't believe me take a look at all the complaints filed against this company. I'm surprised they are still in business.

They have unethical practices and add hidden fees to your final bill.BEWARE.

Review about: Getaroom Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $407.

Preferred solution: Full refund.

I didn't like: Non-refundable policy.

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