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I called the hotel as soon as I realized I was in the wrong location. I had just checked in and when I checked in to tell them they put me in the wrong hotel, they said it was MY fault for checking in!! They said we will not refund your money or move you! They said...
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1.1
#1102250
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Mistakenly booked a room for 2 nights at Hampton Inn in Wixom, MI. and Hampton actually charged me also for 1 night. The difference between Hampton's charges of $94.15 and your charges of $$139.59 is $45.44. I'd say that is a 48% service fee and I'm pissed. This room...
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#1099224
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We booked today like 2:30 am to booked in One to one Hotel, Abu Dhabi, UAE. We fill up the information and payment details to proceed the booking. After those procedure we receive the message from the bank that the payment deducted to our account already.unfortunately,...
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#1094143
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40+% booking fees. Don't EVER use this company!!! THey are immoral pirates. Customer service is horrible. They have found a way to avoid criticism as well, Facebook page is negligible, no twitter account, no google+ presence. They are virtual snakes in the grass. I...
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1.0
I didn't like
  • Feeling robbed
#1064718
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HORRIBLE!!!! NEVER, NEVER, NEVER USE GETAROOM.COM. This is a scam. You may think you are booking through the hotel's web site, but somehow you are really on getaromm.com In the fine print they say where the reservation is "non-refundable." "The reservation cannot be...
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1.0
I liked
  • That i know now never to use this company again
I didn't like
  • Non-refundable policy
#1057194
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I booked this reservation on my mobile phone, however while processing the request I noticed that the dates were incorrect. I was in an area of intermittent cell signal and ultimately the application glitched and the transaction processed despite my attempts to change...
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3.3
I liked
  • Price
I didn't like
  • Inflexibility
  • Lack of solutions to seemingly common problem
  • Feeling robbed
#968139
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I work at a Hotel in times square and sometimes we get overbook because the system doesn't help at all and shows rooms available, that happen sir not because of that you have to say any website is a scam ... its manage by a system and how a person would now that when...
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#963880
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We booked our room over a month in advance to get a good rate on a nice hotel. We picked the hotel we booked based on a few great amenities like a free shuttle into the city, floor to ceiling windows with a Manhattan view and closeness to the city etc. A few days prior...
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Anonymous
Anonymous

I work at a Hotel in times square and sometimes we get overbook because the system doesn't help at all and shows rooms available, that happen sir not because of that you have ...

#946152
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I booked a room and canceled in 10 minutes I questioned representative on the $25 cancelation charge an she put me on hold to rectify this and told me I would get my full deposit back. Then I find out that they took the charge anyway. I don't appreciate being lied to....
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1.0
I didn't like
  • Cancellation policy
#944980
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By far the worst travel booking agency I've ever experienced! The only thing they don't do is pull a gun on you when they are robbing you for your money. HIDDEN FEES! I PAID ALMOST 60 MORE THAN THE HOTEL WOULD HAVE CHARGED! This information is not clearly stated...
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1.0
#909964
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