Le K Wmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thieves, extortionate service charges and cancellation fees

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i have commented on 11 & 14 July with the following, and was told a representative will reach out but have not been contacted.

Original post below:

++++++ Extremely bad experience Lured into GetaRoom website from a Google search (GetaRoom website came out at the top of the search results) Booking for stay in November 2022 Grossly overcharging GetaRoom charged over USD4,900 for 4 nights of stay when the official hotel website only charges about USD3,500 for same period Checked with hotel direct even with the huge overcharging they only booked for 1 night less than the intended period of stay Website shows cancellation is available; and cancellation policy on email confirmation says free cancellation, but only after payment did it show that cancellation only available for dates which have ALREADY PASSED No luck when trying to cancel - no phone number which staff can be reached on only machine-operated when called the number on their website. When tried to cancel on GetaRoom website says cancellation fee of USD3,840 will be charged And no response to emails either Do NOT book on this website

Conf. # R354104****

View full review
Loss:
$4700

Preferred solution: Full refund

User's recommendation: Do not use

2 comments
Getaroom.com

Le, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information.

On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.

We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on PissedConsumer. Thank you, Getaroom

Getaroom.com

We do apologize for this experience. We have located your original review on PissedConsmer.

A Customer Service Resolutions Specialist is currently reviewing your case and reach out to you. Our goal with your PissedConsumer review is to promptly work for your satisfaction resulting in your improving the star rating.

Thank you. Getaroom.

View more comments (1)
Fred B Jna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripped off BEWARE

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Somehow someway I booked the same booking three times before I knew it I was hooked I'm losing $241.07 on a typing there on an internet booking they do not care about refunding or listening to you the only thing they say is that I canceled it I would never cancel something that I never intended on or losing that money at this company is out of Texas it's called CCI get a room they are very sketchy and beware of doing any booking and please look at all their reviews I've lost my money and I've seen after this all the other people have I hope a class action lawsuit is filed against you horrible company I would love to find someone to get my help me get my funds back I filed it with the Better Business Bureau the Attorney General and my bank debit card I know there's others out there that feel the same pain that

View full review
Loss:
$241
Cons:
  • Take your money

Preferred solution: Full refund

User's recommendation: BEWARE OF THIS LOOK AT RATING AND REVIEWS

Ken L Ukw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very poor customer service-everyone is named Murphy

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I didnt realize I was booking through a third party website until I called customer service three minutes after making the reservation for the wrong dates. I was told by a young man named Murphy that modifications or cancellations couldnt be made because it was prepaid. After calling the hotel and informed they couldnt do anything about it, I called customer service again, this time speaking to a woman named Murphy and was told the same thing. Looks like Ill be disputing it with my credit card company.
View full review

Preferred solution: Full refund

User's recommendation: Pay attention where hotel websites send you to book reservations

Company responded
Anonymous
map-marker Butler, Pennsylvania

Awful customer service

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I recently tried to book a hotel room in Langhorne, PA. I googled Holiday Inn Express Langhorne, PA.

It led me to a website that looked like I was booking directly with Holiday Inn Express. I filled out all of my reservation requirements including my credit card info and then clicked on a "Complete Reservation" tab I thought it would take me to a summary page where I could confirm my reservation, however the transaction went through when I hit that tab. I immediately noticed that the dates were incorrect. I need the room for August 27, 2022 and departing August 28, 2022, not July 31, 2022 and departing August 1, 2022.

I immediately contacted the hotel directly to modify the dates, and they informed me that I booked through a 3rd party. I contacted customer service of getaroom who was the 3rd party, and tried to get the dates modified on the reservation. I was told the reservation was for today, couldnt be modified, and if I canceled it was nonrefundable.

I ask the first rep if she could at least try and modify the date since this was a mistake, Im still coming, just not that date, she placed me on hold and never came back on the line, I contacted them back, spoke to a 2nd person who refused to let me speak to a supervisor and was rude, I called back a 3rd time and the person relayed my information to a supervisor to contact me back, I spoke to the supervisor who was also not willing to modify the reservation and apply the amount towards my August stay. I believe the "Complete Reservation" tab on getaroom.com is deceptive as it can be interpreted that an additional action by the purchaser is required (most other sites do have a final review before submitting) I would like the charge of $239.97 removed off my credit card and have gotten no satisfaction from getaroom.com despite several attempts to solve this matter.

View full review

User's recommendation: Be very careful!

2 comments
Getaroom.com
Getaroom Response

Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

Getaroom.com
Getaroom Response

We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

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Company responded
Andrea N Jdt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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I have been speaking back and forth with agents , and have emailed this escalations email twice with no response. I should be getting a full refund as the room i booked through you was not available and i was overcharged.

The hotel has done its part and responded with written request that the refund should go through.

Your agents are not being helpful and keep telling me different things. I would just like my money back .

View full review
Loss:
$435
Pros:
  • No pros
Cons:
  • Over payment
  • Not giving refund for room that was not available

Preferred solution: Full refund

User's recommendation: do not book through them, scam to steal your money

3 comments
Getaroom.com
Getaroom Response

Andrea, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the PissedConsumer site to reflect your satisfaction with the positive resolution of a full refund.

Thank you. Sincerely, Getaroom

Getaroom.com
Getaroom Response

Andrea, Thank you for providing the information as requested. Again, we apologize for the experience.

A Consumer Resolution Specialist will review your case and reach out to you directly. Getaroom

Getaroom.com
Getaroom Response

Andrea, We apologize for the negative experience with your online booking. The security settings on the review site have blocked out the complete booking number.

Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

View more comments (2)
Anonymous
map-marker Carrollton, Texas

$2338 stolen from us

Scam and dishonest customer service Thought you are booking through the hotel website 3 nights for $596, end up charged my credit card $2598 They showed a deal in your search but once entered the credit card information your charge will be multiplied by 4 times and no refund by their policy that you would never know of unless entered your CC information This company is a complete scam
View full review

User's recommendation: Never use this company

1 comment
Murl Hww

Yes, this is what happened to me too. They are deceptive and unethical in their practices.

Anonymous
map-marker Orlando, Florida

We do not have a room we order

I requested an ocean view instead I got partial ocean but mostly construction site and air-conditioning units on rooftop and street noise parking is across the busy street and 16 a day will never use 3rd party booking again desk would not help us out because of booking
View full review

User's recommendation: call hotel direct.

Le K Ivz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam - Cancel and refund for no charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Extremely bad experience

Lured into GetaRoom website from a Google search (GetaRoom website came out at the top of the search results)

Booking for stay in November 2022

Grossly overcharging GetaRoom charged over USD4,900 for 4 nights of stay when the official hotel website only charges about USD3,500 for same period

Checked with hotel direct even with the huge overcharging they only booked for 1 night less than the intended period of stay

Website shows cancellation is available; and cancellation policy on email confirmation says free cancellation, but only after payment did it show that cancellation only available for dates which have ALREADY PASSED

No luck when trying to cancel - no phone number which staff can be reached on only machine-operated when called the number on their website. When tried to cancel on GetaRoom website says cancellation fee of USD3,840 will be charged

And no response to emails either

Do NOT book on this website

View full review
Loss:
$4700

Preferred solution: Full refund

User's recommendation: Scam - do not use

2 comments
Getaroom.com

Le, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information.

On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.

We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on PissedConsumer. Thank you, Getaroom

Getaroom.com

We do apologize for this experience. We have located your original review on PissedConsmer.

A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your PissedConsumer review is to promptly work for your satisfaction resulting in your improving the star rating.

Thank you. Getaroom.

View more comments (1)
Alvin R Ycs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midlothian, Texas

Refund

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Getaroom - Refund

The room was dirty no remote no iron just nasty one guy at the front desk was very rude we didnt stay we just went back home

View full review
Pros:
  • Baymont by wyndham
  • Location
Cons:
  • Lack of assistance from customer service
  • Feeling like i am being taken advantage of
  • Nasty rooms

Preferred solution: Full refund

3 comments
Getaroom.com

Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

Getaroom.com

We apologize for the negative experience with your booking and would like to try to assist further. Please provide us your booking number and someone will check into this for you.

Thank you. Getaroom

Getaroom.com
reply icon Replying to comment of Getaroom.com

Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

View more comments (2)
Resolved
DulceAbril C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cathedral City, California

Resolved: Cancellation policy fraud

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Getaroom - Cancellation policy fraud
Updated by user May 18, 2022

Company fixed the issue and I have been provided with full refund.

Original review Apr 30, 2022
HORRIBLE!!!!! DO NOT BOOK THROUGH THIS WEBSITE.

I tried to cancel 10 min after I made the reservation and I never got a refund. This people are scammers. Their cancellation policies are B.S.

I feel bad for the call center agents, they have to deal with angry customers all day. Meanwhile, The CEOs are enjoying the benefits of the people they steal from.
View full review
Loss:
$300

Preferred solution: Full refund

User's recommendation: Do not book with gestation.com

2 comments
Getaroom.com

Dulce, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory.

We have sent you a detailed email directly.

As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction. Thank you, Getaroom

Getaroom.com

Dulce, We do apologize for this experience. A Customer Service Resolution Specialist will review your case and reach out to you.

At Getaroom, we strive for exceptional customer service with friendly and knowledgeable agents ready to assist in any way they can. We take any lapse in our standards very seriously and will address this as soon as possible.

Our goal with your PissedConsumer review is to promptly work for your satisfaction, resulting in your improving the star rating. Thank you, Getaroom

View more comments (1)
Featured
John B Qcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
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This person supports our platform.
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Supporter
| map-marker Smyrna, Georgia

Can not talk with anyone about being double billed

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Getaroom - Can not talk with anyone about being double billed
Explore video interviews
Updated by user Feb 24, 2022

There is still no resolution. No refund on my double billing $1478 of my stay at the Quinn in NY (Hilton Property) in November.

They agreed to it but only talk no action. There have been many reviews of practices like this and they leave me no option but to start legal...

Original review Jan 25, 2022
Double billed
Can not talk with anyone.
Its a sham.
Have spent many hours trying to get my money back.
They admitted to giving me a refund but yet to get one
This has been going on since Nov 2021
There needs to be an investigation into their practices
View full review
Loss:
$1470

Preferred solution: Full refund

User's recommendation: Don’t use. Call hotel direct

4 comments
Dinesh C Kdq

I am a Motel owner and I never seen worst customer service then this Getaroom.com. you should never book through Getaroom.

they don't provide any contact information of guest and when you tried to call them they have automatic phone system which goes no where. Be AWARE OF THIS WORST COMPANYAND TRY TO AVOID BOOKING THROUGH THEM.

Getaroom.com

John, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory.

We have sent you a detailed email directly.

As a resolution has been achieved; we hope you will re-rate your experience to reflect your satisfaction. Thank you, Getaroom

Getaroom.com

Hello John, Our records indicate you filed a dispute with your credit card company. As of today, our Risk Management Department has advised this dispute is pending.

The process of investigating a claim takes 90 days.

Please be advised, once you proceeded to dispute this charge with your financial institution, our Service Team is unable to assist with regards to any possibility of refund or resolution for this booking until the dispute has been concluded. Sincerely, Getaroom

Getaroom.com

John, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Please send a direct email with your reference number/booking details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

View more comments (3)
Paul D Ebq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam artist with deceptive practices

SCAM SCAM SCAM

This company is a total scam. I needed to book a room for one night at a hotel for golf that I have stayed many times in the past.

I went online and the site that I was lead to believe was the actual hotel site, I eventually found out was not it was this scam company getaroom.com. I booked a room and when I got my email conformation, it said I booked two nights. I immediately called their customer service number within two minutes of receiving the email. When speaking to the representative,(he is still making me think that I am speaking directly to the hotel) he informs me that the Hotel Policy is no changes and no cancellations.

I informed him that I have stayed at this hotel many times and their policy as is the rule in PA, is no penalty if canceled within 24 hours of arrival. (my arrival date was still three weeks away) when I asked to speak to a supervisor, he refused. It was now that I realized I was not speaking to the hotel directly. I hung up the phone and called my credit card company to dispute the charge.

Remind you this is all being done within 15 minutes of original booking. I then called the hotel directly to book my room. Cost directly from the hotel for one night, $243.41. Cost charged by this site, $719.39 which included a bogus Tax Recovery & Service Fees of $200.63.

I figured once I disputed the charges with my credit card company, all would be done. The arrogance of this company, they actually responded and provided bogus information to my credit card company again explaining that The Hotel Policy was no cancellations (this company actually has an entire Charge Back Team) I have now provided actual documentation back to my credit card company and my attorney, this includes the false statement that GETAROOM.com provided regarding The Hotel Cancellation Policy the actual Hotel Cancellation policy stating I had up to 24 hours prior to arrival to cancel without penalty and time stamped emails and cell phone statements showing I tried to change my reservation two minutes after receiving the email conformation. People need to know how bad it is to do business with this company!!! We must post these reviews on all social media and travel sites.

Even local radio and TV stations that have segments on companies and their unfair practices.

Better Business Bureaus etc. GETAROOM.COM / CCI*HOTEL RES bad to the bone

View full review
Loss:
$719

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS SITE!!!!!

Resolved
Larry B Rxr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I should have left earlier

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Updated by user Jul 07, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jun 07, 2022
I was delayed 4 hours by Airlines lack of Pilots , No Rental Cars counters would be open I called these fools to try to explain , I got told I should have left earlier and read over the phone their cancellation policy numerous times !! Their customer service group was anything but , I WILL NEVER USE THESE FOOLS AGAIN !!
View full review
Loss:
$380
Pros:
  • Fraud
Cons:
  • Cannot be refunded by hotel because impersinations by company

Preferred solution: Full refund

User's recommendation: RUN FROM THESE IDIOTS !!!!

4 comments
Lyda Nfl

I was delayed 4 hours by Airlines lack of Pilots , No Rental Cars counters would be open I called these fools to try to explain , I got told I should have left earlier and read over the phone their cancellation policy numerous times !! Their customer service group was anything but , I WILL NEVER USE THESE FOOLS AGAIN !!

You need to work on your English before calling anyone fools. You should have put by THE airline lack of pilots.

You do not need to put a space before a comma. You keep making this simple error.

Getaroom.com

Hello Larry, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Pissed Consumer site to reflect your satisfaction with a positive resolution.

Thank you. Sincerely, Getaroom

Getaroom.com

Hello Larry, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

Getaroom.com

Hello Larry, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

View more comments (3)
Resolved
Kathy F Inj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Terrible customer service

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Updated by user Jul 03, 2022

Company fixed the issue and I have been provided with full refund. Disputed with the credit card company and they’ve refunded all of my $$..

Updated by user Jun 03, 2022

Still cant resolve this. Don’t use this service

Original review Jun 03, 2022
While making a reservation the agent misunderstood me and booked me for 2 nights not the one I had requested. During the same phone call we did book the hotel for 1 night but the agent failed to cancel the for the 2 nights.

After calling the hotel and cancelling with them for the 2 nights I cant get my $$ back.

Its a month until I actually go! Terrible
View full review
Loss:
$556
Cons:
  • Misleading website designed to obfuscate origin of service
  • Charge before all info has been input
  • Customer service denied we called to cancel

Preferred solution: Full refund

User's recommendation: Run away! Terrible customer service

5 comments
Guest

Just found out who has oversight over this company..The Federal Trade Commission. I’ll be talkIng to them next

Guest

I’m so mad now that I will lodge a complaint with BBB and anyone else I can.

Getaroom.com

Kathy, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution.

We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform.

Thank you. Sincerely, Getaroom

Guest
reply icon Replying to comment of Getaroom.com

R345665**** here ya go. Oh and I was placed on hold this morning and I finally gave up and called back after 40 mins of being ignored. Called back and was placed on hold again for another 20.

Getaroom.com

We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.

Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

View more comments (4)
Fred B Jna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took my money and won't refund it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I booked three different bookings at night somehow this got booked twice typo error they said that I agreed I would not agree to something that cost me that amount of money I would be very skeptical about renting or booking anything with this company they have a zero rating and have more reports than I've ever seen I just wish I could get my money back card for my money
View full review
Loss:
$241

Preferred solution: Full refund

User's recommendation: Not never use this company

1 comment
Fred B Jna

They have bad reviews

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