Anonymous
map-marker Lubbock, Texas

Sam artists! BUYER BEWARE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They will take your money and not give a refund. They prey upon people booking direct with the hotel!
View full review

User's recommendation: Beware! SCAM

Ketan P Gyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WHATS THE DIRECT NUMBER FOR HOTEL TO CALL ABOUT PAYMENT NOT GOING THROUGH??

THE CUSTOMERS PAYMENT NOT PROCESSING UPON ARRIVAL WHATS THE DIRECT NUMBER FOR HOTELS TO CALL TO STREIGHTEN OUT THE PAYMENT
View full review
Rc G Wdq

Bad pricing policy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Booked a room thru national chain hotel site, and was UNKNOWINGLY redirected to Getaroom site. Entered cc info, date of stay, etc.

I saw room rate was low rate, but service charges/fees added to increased cost, and that it was non refundable.

I NEVER book nonrefundable rooms, so I exited the site before completing transaction.

Received an email that my cc was charged this high rate, and also a Getaroom hotel confirmation!!! Tried to call, explain, got the runaround. Even called the hotel directly to fix this.

They said it was up to GETAROOM.COM

Long story short - terrible company, won't try to issue even partial voucher to compensate for charge.

Ended up not staying. The hotel paid for their share, and GETAROOM got their share, but I received nothing in return.

DO NOT BOOK WITH THIS COMPANY!!!

View full review
Loss:
$230

Preferred solution: Price reduction

User's recommendation: DO NOT BOOK WITH GETAROOM !!!!!!

Colm D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dublin, Leinster

I cancelled a reservation R395415**** in error and wish to reinstate the booking.

In error,I cancelled the above reservation which is for a 2 night stay in Hampton by Hilton Broad Street Birmingham on 19th and 20th February and wish to have the booking reinstated and honoured. I received an email from you 4 days ago but was unable to send a reply as the template would not accept my email address. My email address is cadennehy@***.com and my mobile number is 00-353-8*-***2883. Regards, Colm Dennehy
View full review
Colleen R Oda

TERRIBLE COMPANY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Their NO refund policy is BS!! Their prices we not better than others. I had thought I was calling the place directly, when I found out it wasn't direct, I was then pressured to purchase, had regrets immediately, it just didn't feel right. I called the very next day, but wouldn't let me cancel.
View full review
Loss:
$598
Cons:
  • No cancelations
  • High pressure sales

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY! SCAMMERS!

Anonymous
map-marker Maxwell, Iowa

SCAM ARTIST

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
SCAM, DON'T FALL FOR IT. RUN AWAY BEFORE THEY GET YOU. Run, run don't look back. They will tell you that you wont be charged until you check in BULL ***
View full review

User's recommendation: RUN

Robert B Hjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

WHAT A SCAM! Do not TRUST!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Just so customers know that this is a Third Party that is taking these reservations. When we spoke to the booking agent last night he mentioned that the cost per a room will be $259 per night and that's NOT the case.

When we received the email confirmation the cost was $394 per night!

In addition, the room booked was not what we requested!

We trying to fix and get the room we requested and they are saying we have to cancel and be charged one night fee with taxes - totally wrong!

The representative stated we can cancel without penalty and this is not the case. So frustrating, PLEASE DO NOT go thru this company.

View full review
Cons:
  • See comments horrible

Preferred solution: Full refund

1 comment
Getaroom.com

Good afternoon Robert, We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly. Thank you.

Shirley D Hme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queen Creek, Arizona

Single use credit card for guest room

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gay Miller checked in on Oct. 27,2022 out on Oct. 28,2022 she had already paid getaroom for this reservation and was charged at the hotel, also. I need a single use card for her room so I can give her a credit. Tried calling all numbers and was hung up on multiple times. Either call us with a card or email me the information which was already supposed to have been done per one of your associates yesterday morning. I still have not heard anything. confirmation number 9317****
View full review

User's recommendation: Don't use this site keeps hanging up on people trying to get help. CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN

Doc S Ujv
map-marker Phoenix, Arizona

Obtain bill from hotel stay this is my fifth call regarding this matter

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Getarroom refused to give me a copy of the final bill with the hotel charges and their fees and charges. A hotel has an agreement with these agencies not to provide a final bill.
View full review

User's recommendation: If you're making a room reservation with a hotel or motel make it directly with that site.

Anonymous
map-marker Pleasanton, California

I’m trying to cancel a reservation

I cant get ahold of anyone to cancel a reservation!! If someone can respond to my email it would be greatly appreciated! I was told my reservation is fully refundable!
View full review
Dan E Wpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lying Agents to steal more money from you

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Agents will lie to you and promise to allow refunds if you rebook with them. I mistakenly made a reservation at the wrong hotel. I called to have them change it. The woman, Abby, promised to refund my hotel and rebook me. She charged my card but then conveniently, they were "unable" to refund me original booking. Then Dana lied to me and kept placing me on hold to "check for a supervisor" only to finally admit there was never one. They just place you on hold to waste your time and gather more lies.
View full review
Loss:
$250
Pros:
  • Zero that i can tell
Cons:
  • Lying agents who dont care

Preferred solution: Full refund

User's recommendation: Stay away at all costs. Book directly with the hotel

1 comment
Robert B Hjg

Just so customers know that this is a Third Party that is taking these reservations. When we spoke to the booking agent last night he mentioned that the cost per a room will be $259 per night and that's NOT the case.

When we received the email confirmation the cost was $394 per night! In addition, the room booked was not what we requested! We trying to fix and get the room we requested and they are saying we have to cancel and be charged one night fee with taxes - totally wrong!

The representative stated we can cancel without penalty and this is not the case. So frustrating, PLEASE DO NOT go thru this company.

Anonymous
map-marker Deltona, Florida

Donna Lankes refund

Hello GAR Team Your team placed a guest named DONNA LANKES at our hotel (Holiday Inn Express & Suites Orange City - Deltona) 2224 NOV 2022. For service recovery, we comp'd the first night of her stay. The room was paid via your virtual card, so we refunded that card, but Donna says she has yet to recv the refund form you to her personal cc# What can we do to help expedite her refund? If it helps, our Priceline/Agoda hotel identifier is : 102404
View full review

User's recommendation: GetaRoom.com has made no overtures or outbound attempts to contact us. They still owe the guest a refund

Ferley A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Error de tarjeta en reserva: R323698****

Getaroom - Error de tarjeta en reserva: R323698****
Getaroom - Error de tarjeta en reserva: R323698**** - Image 2
Getaroom - Error de tarjeta en reserva: R323698**** - Image 3
Getaroom - Error de tarjeta en reserva: R323698**** - Image 4
Getaroom - Error de tarjeta en reserva: R323698**** - Image 5

Fuente Buenos Días

Estimados Agradecemos su ayuda verificando la siguiente Reservación:

IDENTIFICACIÓN: R323698****

Nombre: Óscar Hernández

Fecha: 20/05/2022 - 23/05/2022

Hotel: Holiday Inn Express Yopal - Colombia

En nuestro sistema nos figura que la reserva estaba Pre Pagada, pero al momento de hacer uso de la tarjeta de Crédito para registrar el pago se genera un rechazo por fondos insuficientes, por lo cual necesitamos saber qué está pasando y si nos pueden ayudar con este problema lo más pronto posible.

Total de la reserva: $ 199.09 USD - $ 790.387 COP

Total debitado de la tarjeta: $ 124.68 USD PD 495.000 COP

FALTA POR PAGAR: $ 74.40 USD - $ 295.387 COP

Agradeciendo por su atención quedamos atentos a cualquier inquietud.

Cordialmente,

Ferley Armesto

View full review

Preferred solution: Pago de reserva

1 comment
Getaroom.com

We apologize for any negative experience you have encountered. Please know that we are travel industry partners-your hotel and us.

If there are any issues regarding a reservation, please reach out to us directly at customerservice@getaroom.com rather than go to posting reviews.

We do take all of our customers' reviews on this site very seriously and would appreciate it if you would reconsider your review and remove it. Sincerely, Getaroom Your travel industry partner

Brenda S Mpz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripped Off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Getaroom - Ripped Off
Updated by user Oct 14, 2022

They got in touch after about a week saying they could not cancel because it wasn't their policy to do so.

Original review Oct 14, 2022
Update: We are hoping that our credit card company resolved this matter. We won't know until we get the bill.

I do know that Get a Room canceled our reservation themselves before the check in date.
Hampton Inn, Patriots Point, Charleston, SC, reservation number #R368799****. I made a reservation on my phone mistaking this for the Hampton Inn website. There wasn't any mention of membership and fees, only a total of $254.34 for two nights. There wasn't a breakdown or a total for the stay until I put in all of my information and made the purchase.

When I received my confirmation email it was for $778.16! I was really upset. We are on a fixed income and cannot afford this. We called the customer service and she was no help.

The representative we spoke with was unapologetic and made it out to be my fault. They also will not let you talk to a manager either. We attempted to replicate the reservation to see all of the detail she claimed "I was aware of" on the page but dismissed the details, but no luck. She said they can not cancel the reservation because Holiday Inn would not let them.

She did send an email to support and they were supposed to get back with me. They never did. The end result was I have a two day reservation for almost $800. They are liars and scam artists.

I am not done with these people.

I will dispute the charge. They should be ashamed of treating people like this, especially senior citizens on a fixed income.
View full review
Loss:
$778
Cons:
  • Being lied to and stole from
  • Rips off customers

Preferred solution: Full refund

User's recommendation: Don't book through these people. you will be scammed.

Company responded
Tara C Nyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Iberia, Louisiana

Scammed by this Company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I wish that I could give this company negative stars.

I wish that I would have read these reviews before on 06/22/22 I let a customer service representative of CCI Hotel Reservations/Getaroom.com lead me to believe that I was making a reservation directly with the Econo Lodge. The CSR assured me several times that the location was clean, safe, had a beautiful pool that was open, and served breakfast.

I was informed about the no cancellation policy, but I asked at least four different times if the representative was onsite and that the property description was factual to which I was assured it was, before consenting to the reservation.

Nothing could be further from the truth! The hotel was the worst place that I have ever walked into! When we pulled into the front driveway, there were several unsavory looking characters hanging around outside that did not appear to be checking in. The way they stared at us instantly made us feel uncomfortable and unsafe.

The entire lobby was dirty and smelled so strongly of cigarette smoke and alcohol that my traveling companion was instantly nauseous and had to go back outside to keep from getting sick.

The pool was open, but the front desk clerk informed me that it was contaminated and that I would need a tetanus shot if I swam in it. And of course, there was no breakfast (not that we would want to eat it if there was),

Since we were two females traveling alone, we decided not to stay and left without checking in. It was then that I discovered when I tried to cancel my reservation that I had made it through a third party reservation service. The front desk clerk tried to help.

She printed out paperwork that showed a zero rate with the Econo Lodge and also paperwork on the amount that CCI Hotel Reservations/ Getaroom.com was scheduled to pay them upon check in. There was a difference of a $146.76.

I then called CCI Hotel Reservations/ Getaroom.com and after several unsuccessful tries because the only way you can get a real person is if you choose the new reservation option, I finally was able to speak to somebody. At that time I was told that I could not cancel and get a refund because there was not a manager on duty and to call back in the morning.

The next morning, I was told that as soon as the manager at Econo Lodge refunded the money sent to them, I would receive a full refund.

Since, I have been in a constant dispute for a full refund. These people will tell you anything.

I have been told that they think that I deserve a full refund, but they have shifted the blame to the manager of the Econo Lodge saying that he is refusing the full refund.

Do not give these people your credit card!! Once they have it, they will hide behind their shady no cancellations policy and will outright rob you!

R351050****

View full review
Loss:
$113
Pros:
  • There are no pros
Cons:
  • Difficult to resolve issues
  • Feeling like i am being taken advantage of
  • Fraud and abetting fraud

Preferred solution: Full refund

User's recommendation: Beware! Don’t do business with this company!!

4 comments
Tara C Nyw

GetARoom.com thank you for the resolution. The refund posted to my credit card today

Getaroom.com
Getaroom Response

Tara, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information.

On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.

We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on PissedConsumer. Thank you, Getaroom

Getaroom.com
Getaroom Response

Tara, Thank you for providing the information as requested. Again, we apologize for the experience.

A Consumer Resolution Specialist will review your case and reach out to you directly. Getaroom

Getaroom.com
Getaroom Response

Tara, We apologize for the negative experience with your online booking. The security settings on the review site have blocked out the complete booking number.

Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom

View more comments (3)
  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 69