Getaroom
Reviews and Complaints
Charge twice
I made a booking to Hilton doubletree Luxembourg and it directed to get a room which not only scammed me about 50 euro charges but now when get my bank statement saw they charged me twice the amount.
This is really not tolerable and please investigate this and refund my money back as soon as possible
- Fraud
- Learnt my lesson
- Surprise exorbitant service fees
- Need refund
- No refund & no customer service
User's recommendation: Don’t use that service
You need a direct line for Hotel Partners to contact yu and not go through the BS of trying to get to someone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Torquay, EnglandCancellation of room due to COVID-19
User's recommendation: very difficult web site to deal with
They are a total sham. Cancelled reservation with Omni Hotels and Get a room kept the money
User's recommendation: Never use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation on Reservation R319100****75234
Preferred solution: Identification of what hotel and dates of use for reservation #: R319100381275234 I am not recognizing this charge on my American Express monthly statement.
Trying to cancel a reservation
I unknowingly went through getaroom when I tried to make an online reservation with Holiday Inn. When I tried to cancel it, Holiday Inn said I needed to do it through getaroom.
When I called several getaroom numbers, the only recorded message I received was a recording to contact the front desk of the hotel. When I called the front desk of the hotel back, they said they would cancel my reservation at their end, but I still needed to contact getaroom or they would charge me. I finally got someone at getaroom to answer the phone when I requested a new reservation. I asked that person to connect me with customer service to make a cancellation.
Waited over an hour to get a customer service person on the line, and finally gave up. Will fight the credit charge instead when it hits.
Preferred solution: Full refund
User's recommendation: Make sure your reservations are not going through Getaroom.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmend reservation
These guys should be shutdown. They imposed a cancellation policy outside the hotel's one and charged me $180 because I caught Covid and couldnt go that week.
Preferred solution: Full refund
User's recommendation: Stay as far away from these cheating thieves as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kenosha, WisconsinHORRIBLE COMPANY
THIS COMPANY IS VERY UNDERHANDED AND WITH ALL THAT HAS HAPPENED IN THIS COUNTRY THE PAST 3 YEARS AND YOU GIVE NO WARNING UNTIL ITS BOOKED? SHAME ON YOU AND NO WONDER YOU HAVE NO STARS AND NO CUSTOMER SERVICE.
I BOOKED 9 MONTHS IN ADVANCE AND YOUR COMPANY AFTER IT IS ALL DONE UNDER THE CLAUSE NO REFUND?
HOW CORRUPT ARE YOU AS BAD AS ROBBED AT GUN POINT. SHAME ON YOU!!!
- Underhanded third party highjack of hilton site
Preferred solution: Let the company propose a solution
User's recommendation: NEVER EVER USE OR TRUST THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sydney, New South WalesRoom rates were deceiving
Contacted book a room, to ask for a refund within 15 minutes of making the booking as there rate was way more expensive than anyone else and the it did not clarify that it was a daily rate , they did everything in there power to not help refused to help, I spoke to the hotel direct and they were happy to cancel and refund, I advised book a room of this they did not care, I highly recommend that you do not book with book a room
User's recommendation: Don’t use this booking service
Double charge on a room
- I just want my money back for the double charge
- You think you are dealing with the hotel but your not
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cesena, Emilia-RomagnaRefund/cancellation
Fraudulent - Beware
We click on a link that appeared to be directly to a hotel. We made the reservation.
A few days late we noticed the fee on the credit card was larger that our two night stay. We then noticed a Tax and Recovery Service Charge. We then called and was advised they follow the hotel's cancellation policy. We called the hotel who verified 24 hours cancellation was all that they needed for a full refund.
From there we cancelled and received our cancellation email from the website that used the names Consumer Club, Inc., GetARoom.com and hotelvalues.com. Next we used Expedia to create a new reservation as we trusted them. We totally expected a full refund since the site stated they follow the hotel's cancellation policy. To date we have received nothing back.
They received a refund from the hotel plus kept our money. Do not use them!
User's recommendation: DO NO USE CONSUMER CLUB (cci) GATAROOM NOR HOTELVALUES
They are a fraudulent company.
They are fraudulent! Do not ever use! I canceled my reservation and they are still trying to charge me for the entire amount.
Ive tried and tired to correct this.
- Deceitful practices
- You think you are dealing with the hotel but your not
Preferred solution: Full refund
User's recommendation: Don’t even go on their website l
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkThis website refused to let me correct a date, when I called cust serv. They said no cancels allowed. Illegal if within 24 hrs. Charged my card for 8 nights!! ,
I cannot get a credit from GETAROOM for the 7 nights I did not stay! I even sent a copy of my stay from the hotel to verify my ONE night stay.
I tried calling them right away when I observed the error in the reservation, but they would not allow a change. This is illegal.
I have seen that many other consumers have had trouble with them. They are scammers, it seems.
- No customer service
- I want my refund
- There are no pros
- Undisclosed fees and scam-type routing to their site
- No refund
- Really bad
Preferred solution: Full refund
User's recommendation: Be very careful when booking hotels! Don’t let this company jump on your reservation process. They are dangerous scammers.
They are totally bad business people
after making a reservation realized i had a conflict i called within ten minutes and they refused to cancel my reservation............ which was 51/2 months later
User's recommendation: avoid get a room
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Thank you. Sincerely, Getaroom
We apologize for the negative experience with your online booking. Your noted booking reference number will need to be provided so that a Service Resolutions Specialist can review this and reach out to you directly.
Please send a direct email with your PissedConsumer review number, your reference/booking number, and details to SocialMedia@getaroom.com and we will be able to address your issue promptly. Thank you Sincerely, Getaroom