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Beware of "Book-A-Room" - I inadvertantly booked a hotel though "bookaroom.com" after searching through what I thought was Hotels.com. Within 5 minutes of reserving a room (weeks away) I decided to upgrade the room. I called the number on the email confirmation I...
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#1141526
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Awful. I went to reserve a room. I thought I was going to the actual hotel to book a room but it ended up being this site. I put in the dates I wanted (November) chose the room and submitted and paid for it. When I got the confirmation it said the current day (July...
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Anonymous
Tomlinson

Yesterday I booked through a website that did indeed look like it was Best Western. Of course it was the rip off site of Getaroom. I was overcharged and when I immediately ca...

1.0
#1135083
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YOU ARE AT YOUR OWN RISK OF HAVING YOUR BOOKING CANCELLED WITHOUT NOTICE IF YOU USE THIS COMPANY. I am not kidding, this company left me hanging after they'd already taken my money for the reservation. I get to the hotel and the manager says "Oh, getaroom.com has...
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1.0
#1127288
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GetARoom Gets in my Wallet

GetARoom
#1133870
1.0
Details
GetARoom deceives you by thinking you are on the hotel site. The rates look great, but READ THE FINE PRINT. They charged and extra $140 for hotel recovery fees, whatever that is. I cancelled the reservation within minutes because it said the cancellation policy was that of the hotel’s. They wont refund my money.
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GetARoom - The worst!!

GetARoom
#1125378
1.0
Details
If you're going to book a room with this company please do not waste your time. The customer service via phone is horrible. They are very rude and disrespectful. DO NOT I REPEAT DO NOT BOOK HERE!! DO NOT SAY I HAVEN'T WARN YOU!!
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
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Getaroom Room Booking Review

GetARoom
#900702
1.0
Details
They are by far the worst agent ever ... They cancelled my booking took all the money with no reason .. So I end up paying for nothing and there customer service are so rude to answer we can't do anything for u...DON'T EVER USE THIS WEBSITE
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Called to book room. Asked if this was Holiday Inn reservations. They answered the phone reservations Helen never made it a point to be clear or honest. If you don't ask they won't tell. Had to call back and spoke to Genisis. NEVER said he was with GETAROOM.COM. He...
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#1126255
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Promised elevator and handicap. 2nd floor room had stairs only. Bathroom not handicap equipped. 'Clark' at getaroom told me three times that the room I was booking had both. Had neither. Called them. They said they would send me an email. Still waiting. Would really...
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2.0
I liked
  • That i know now never to use this company again
I didn't like
  • Are a rip off
#1123460
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I, like many of the other reviewers, thought I was booking through the actual hotel. When I tried to change the date at the hotel, I was told that I had to contact travelweb.com (which couldn't help me), then I called Priceline and they said it was booked by one of...
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Lizzy1945
Lizzy1945

I received an email from Courtney at Getaroom.com. She blamed Days Inn for not being able to refund my money. However, Days Inn Corvallis' manager was very helpful to me pro...

1.0
#1121687
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Avoid this company at all costs. I thought I was booking directly with hotel but somehow this company hijacked the hotel's website and my reservations went through them....cancelled 25 minutes later and company refuses to refund the 2 night stay which is not cheap....
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1.0
I didn't like
  • Non-refundable policy
#1114852
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They contacted me saying they were from a conference which I needed to book a room for my exec. Claimed rooms were booking up and that if I didn't book with them that I would likely not be able to secure a room in the city. Went ahead and secured a room but was NOT...
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I didn't like
  • Non-refundable policy
  • Feeling robbed
  • Non refundable policy
#1113635
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Get a room is a rip off. They charged me $170.00 for a room in Rawlins Wyoming. The hotel accidently billed me also. They charged me $117.00. If you are going to a Holiday inn make your reservations directly with them. I have talked with their customer service and they...
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1.0
I didn't like
  • Are a rip off
#1110276
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Booked a room on what I believed was the Westin Hotels website for one night. When I received the email confirmation, they booked me for one WEEK. I immediately called to correct their mistake and was told it was non refundable! Over $1000! Asked to speak with a...
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Anonymous
Dan

Update: last night GetARoom told me that James at the Westin repeatedly denied my refund request. I called the Westin and spoke with James who had just returned from being off...

1.0
I didn't like
  • Non-refundable policy
  • Feeling robbed
  • Non refundable policy
#1108766
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