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Avoid this company at all costs. I thought I was booking directly with hotel but somehow this company hijacked the hotel's website and my reservations went through them....cancelled 25 minutes later and company refuses to refund the 2 night stay which is not cheap....
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1.0
I didn't like
  • Non-refundable policy
#1114852
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They contacted me saying they were from a conference which I needed to book a room for my exec. Claimed rooms were booking up and that if I didn't book with them that I would likely not be able to secure a room in the city. Went ahead and secured a room but was NOT...
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I didn't like
  • Inflexibility
  • Non refundable policy
  • Non-refundable policy
#1113635
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Get a room is a rip off. They charged me $170.00 for a room in Rawlins Wyoming. The hotel accidently billed me also. They charged me $117.00. If you are going to a Holiday inn make your reservations directly with them. I have talked with their customer service and they...
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1.0
I didn't like
  • Are a rip off
#1110276
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Getaroom Room Booking Review

GetARoom
#900702
1.0
Details
They are by far the worst agent ever ... They cancelled my booking took all the money with no reason .. So I end up paying for nothing and there customer service are so rude to answer we can't do anything for u...DON'T EVER USE THIS WEBSITE
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Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
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Website
Booked a room on what I believed was the Westin Hotels website for one night. When I received the email confirmation, they booked me for one WEEK. I immediately called to correct their mistake and was told it was non refundable! Over $1000! Asked to speak with a...
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Anonymous
Dan

Update: last night GetARoom told me that James at the Westin repeatedly denied my refund request. I called the Westin and spoke with James who had just returned from being off...

1.0
I didn't like
  • Feeling robbed
  • Non-refundable policy
  • Non refundable policy
#1108766
Reply to reviews
I called the hotel as soon as I realized I was in the wrong location. I had just checked in and when I checked in to tell them they put me in the wrong hotel, they said it was MY fault for checking in!! They said we will not refund your money or move you! They said...
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1.1
#1102250
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Mistakenly booked a room for 2 nights at Hampton Inn in Wixom, MI. and Hampton actually charged me also for 1 night. The difference between Hampton's charges of $94.15 and your charges of $$139.59 is $45.44. I'd say that is a 48% service fee and I'm pissed. This room...
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#1099224
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We booked today like 2:30 am to booked in One to one Hotel, Abu Dhabi, UAE. We fill up the information and payment details to proceed the booking. After those procedure we receive the message from the bank that the payment deducted to our account already.unfortunately,...
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#1094143
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40+% booking fees. Don't EVER use this company!!! THey are immoral pirates. Customer service is horrible. They have found a way to avoid criticism as well, Facebook page is negligible, no twitter account, no google+ presence. They are virtual snakes in the grass. I...
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1.0
I didn't like
  • Feeling robbed
#1064718
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HORRIBLE!!!! NEVER, NEVER, NEVER USE GETAROOM.COM. This is a scam. You may think you are booking through the hotel's web site, but somehow you are really on getaromm.com In the fine print they say where the reservation is "non-refundable." "The reservation cannot be...
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1.0
I liked
  • That i know now never to use this company again
I didn't like
  • Non-refundable policy
#1057194
Reply to reviews
I booked this reservation on my mobile phone, however while processing the request I noticed that the dates were incorrect. I was in an area of intermittent cell signal and ultimately the application glitched and the transaction processed despite my attempts to change...
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3.3
I liked
  • Price
I didn't like
  • Lack of compassion
  • Inflexibility
  • Feeling robbed
#968139
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